Resident Engagement Assistant (Property Mangement)

Job Title: Resident Engagement Assistant

Location: Hybrid – Stellenbosch Western Cape

Salary: R15,000 – R17,000 per month

About Us

Urang Group is a leading property management company providing expert services across London and beyond. We are committed to delivering excellent service to residents through effective communication, accurate administration and resident focused support.

We are seeking a motivated and detail oriented Resident Engagement Assistant to join our team. This role is responsible for engaging with residents, supporting administrative processes, gathering information and ensuring effective communication between residents and internal departments.

The Role

The Resident Engagement Assistant will support resident engagement activities through communication, information gathering, record maintenance and administrative coordination. The successful candidate will be responsible for following up with residents, maintaining accurate records and ensuring residents receive and understand important documentation and procedures.

This role requires strong communication skills, excellent attention to detail and the ability to manage multiple tasks effectively while working in a fast paced environment.

Key Responsibilities

• Send questionnaires and relevant documentation to leaseholders and residents via email


• Record and maintain resident responses accurately within spreadsheets and internal systems


• Track discrepancies update resident records and communicate relevant changes to appropriate departments


• Follow up with residents via telephone and email where responses are outstanding


• Maintain accurate records of resident interactions and communications


• Carry out Person Centred Fire Risk Assessments for vulnerable residents


• Distribute amended and relevant documentation to residents as required


• Ensure residents have received understood relevant documents and procedures


• Utilise internal systems to monitor progress and maintain accurate records
  
  

What We're Looking For

• Previous experience in an administrative or customer service role


• Strong verbal and written communication skills


• Ability to engage professionally and empathetically with residents


• Excellent organisational skills strong attention to detail


• Ability to manage multiple tasks efficiently prioritise workload effectively


• Proficiency in Microsoft Office applications including Outlook Excel Word PowerPoint


• Ability to work independently manage responsibilities effectively within a remote or hybrid working environment|

Why Join us 

• Opportunity to join a growing property management organisation


• Supportive collaborative team environment


• A varied role that combines administration communication and resident engagement


• The opportunity to make a positive impact on resident experience and service delivery

Benefits

• Salary: R15,000 - R17,000 per month


• Working Hours: 09:00 - 18:00 South African time Monday to Friday including a 60 minute lunch break


• 15 days annual leave plus all South African public holidays
  


• Hybrid role based in Stellenbosch with occasional office attendance and company social events
  
  

A stable internet connection is essential particularly during load shedding. This position supports Urang Property Management commitment to Employment Equity. In accordance with the Employment Equity Act preference will be given to suitably qualified South African citizens from designated groups. Candidates must have legal authorization to work in South Africa. The company reserves the right not to make an appointment.