Residential Energy Sales Consultant

The Residential Energy Sales Consultant is responsible for converting ooba Power's inbound and referred lead flow into signed residential Power Purchase Agreement (PPA) customers, and for coordinating each customer's journey from initial contact through to full system commissioning and activation. This is predominantly an office-based, outbound telesales role: the Residential Energy Sales Consultant works leads generated through ooba Home Loans, Evo, and ooba Power's digital and in-person activation campaigns. Generating or sourcing additional leads of their own is not the primary focus of the role, though Advisors are encouraged to do so where the opportunity arises.

ooba Power is ooba Group's residential energy division, offering homeowners a Power Purchase Agreement that gives them access to discounted, green electricity with no upfront capital outlay, ooba carries the system, installation, maintenance, and performance risk, while the homeowner only pays for the electricity that they use.

The Residential Energy Sales Consultant plays a central role in converting ooba's trusted home loans relationship into a long-term energy customer relationship, and in managing that relationship well through the multi-step, multi-party fulfilment process.

Lead Management & Qualification

Receive and work leads generated
through ooba Home Loans, Evo, and ooba Power's digital and in-person activation
campaigns

Make outbound contact with leads
promptly and consistently, and qualify them against ooba Power's eligibility
and viability criteria

Maintain accurate, up-to-date
records of lead status, contact history, and outcomes in the CRM

Sales & Contracting

Present and sell the ooba Power product
to qualified leads, explaining the offer, savings, and process clearly

Manage objections and negotiate
through to a signed PPA

Ensure all required customer
documentation and contracting steps are completed accurately and on time

Feasibility & Site Coordination

Coordinate the desktop feasibility
assessment for each signed customer

Arrange and coordinate the site
visit required to confirm technical and commercial viability of taking on the
customer

Manage and communicate any changes
to scope, pricing, or viability that arise from the feasibility or site visit
process

Installation, SSEG & AMI Coordination

Act as the customer's primary
point of contact from signature through to installation

Coordinate the installation
process with the EPC/installation partner, keeping the customer informed of
progress and timelines

Coordinate the SSEG (Small-Scale
Embedded Generation) application and approval process required for the
installation

Coordinate the Advanced Metering
Infrastructure (AMI) meter installation required to activate the customer

Ensure every step of the
installer's process is thoroughly followed and that all required documentation
between the installer and ooba is completed and saved against the customer
record — this keeps the installer accountable for its own work, rather than
leaving gaps for ooba to remediate later

As the business scales, the
installation, SSEG and AMI coordination will most likely be moved to a
dedicated fulfilment team but until that is put in place it will remain the
full responsibility of the Residential Energy Sales Consultant

Commissioning & Customer Activation

Follow the installation through to
full commissioning

Confirm the customer is fully
activated and that billing/monitoring is functioning correctly before handing
over to ongoing account management

Resolve or escalate any issues
that arise during the fulfilment process to keep the customer's installation on
track

Ensure customer records and the
configuration management database are fully up to date, and that the customer
hand-over file is accepted and signed off by the customer

Request and drive the receipt of 5-star
reviews from activated customers and actively promote customer advocacy and
referrals

Activations & Events

Participate in ooba Power
marketing activations and events from time to time, engaging prospective
customers face-to-face

CRM & Reporting

Keep all relevant CRM records
complete, accurate, and current

Provide regular reporting on
pipeline, conversion, and fulfilment status to ooba Power management

Minimum Grade 12

Relevant tertiary qualification
would be advantageous

Proven outbound telesales / call
centre sales experience

Excellent written and verbal
communication skills, being multi-lingual would be advantageous

Experience in solar, renewable
energy, or utilities sales is a must have requirement

SAPVIA or AREP certification would
be advantageous

Comfortable working with, and coordinating
across, CRM and sales pipeline tools

Proficient in Microsoft Office
(Word, Excel, Outlook, PowerPoint)

Willing and able to travel
occasionally for activations and events