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Grade 12 or equivalent qualification
Bilingual communication ability
2–3 years experience in a restaurant management or supervisory role within a reputable hospitality environment
Comfortable interacting with high-end or discerning clientele
Strong knowledge of food and beverage service, including dietary requirements, bar service, and wine varietals
Demonstrated team leadership and staff training capabilities
Professional appearance with a strong guest service orientation
Ability to quickly become familiar with the menu and operational procedures
Availability to work hospitality hours, including evenings, weekends, and public holidays
Strong interpersonal and communication skills
Ability to maintain professional relationships across departments
Engage with guests throughout service by maintaining a visible presence in the restaurant, monitoring service standards, and responding to guest needs and feedback
Support the training, development, and performance management of restaurant staff
Communicate relevant information effectively to the team, management, and guests
Coordinate communication between front-of-house and kitchen teams to ensure seamless service
Assist with staff scheduling and oversee stock flow within the restaurant
Perform daily cash-ups and liaise with relevant departments or suppliers when required
Ensure compliance with health, safety, and hygiene standards
Handle general administrative duties including record keeping, ordering staff uniforms, responding to emails, engaging with guests, and meeting with suppliers when necessary
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