Retail Asset Protection and Security Manager

With the humble beginnings of a single store in Johannesburg CBD opened by Anthony and David Spitz in 1968, SPITZ has grown from strength-to-strength to become synonymous with the excellence of the exclusive international brands it offers in store.

An exciting opportunity exists for a Retail Asset Protection and Security Manager at SPITZ in Bryanston, Johannesburg. The purpose of the role is to ensure retail security risks are identified and effectively communicated to business. Recommend cost effective corrective measures to mitigate identified security risks. Assist business management to implement effective controls within the organisation.

Line Manager: Chief Operations Officer

KEY PERFORMANCE AREAS

Operational Retail Security Risk Management

• Risk Identification and Assessment
  • Liaise with both external and internal role players to ensure risks (especially security risks and latest criminal modus operandi) are identified and mitigation strategies implemented and monitored.
  • Continuously identify criminal modus operandi both internal Spitz and external that can have a detrimental effect on all employees and assets with particular focus on the following risks:
    • Armed robberies
    • Theft
    • Burglaries
    • Fraud
    • Misuse of company assets
    • Assault
    • Vehicle and truck hijacking (including import shipments)
      
  • Behaviour contrary to Spitz ethics policy
  • Assess the identified risks in terms of potential impact on Spitz Operations
  • Effectively communicate the identified risks to Spitz Management and AVI Stakeholders
  • Continuously and proactively, make recommendations and drive improvements
• Counter-measures
  • Continuously and pro-actively identify cost effective counter-measures, including physical, electronic and digital to minimise identified risks
• Monitor and review compliance
  • Monitor and review compliance of implemented counter measures
  • Communicate non-compliance to agreed counter-measures to Spitz Management and AVI Stakeholders
• Additional and critical performance areas
  • Conduct investigations, interrogations and interviews
  • Co-ordinate with Law Enforcement authorities in enforcing crime prevention measures.
  • Be trained and able to handle potentially dangerous situations.
  • Generate comprehensive reports of incidents on a regular basis and communicate the reports to Spitz management and AVI stakeholders
  • Compile and employ loss prevention programs
  • Develop effective partnerships within and outside law enforcement agencies, including South African Police, Intelligence Community and Private Security stakeholders
  • Drive continual improvement and enhancements to security international security best practise standards
  • Follow up on reported Ethic’s Line Reporting and report findings to AVI Group Asset Protection Manager for close out
  • Remain up to date and in touch with relevant industry and law enforcement activities, practices and procedures
  • Perform regular store inspections on existing store base pertaining to Security and Insurance risk
  • New Store plans to be scrutinised and all security matters evaluated prior to final sign off by brand
  • Monitor installation of electronic security equipment and ensure all electronic security equipment is installed to industry standards
  • Pro-actively manage compliance with store security standards and procedures (alarms, CCTV, physical security e.g. roller shutters)
  • Manage the relationship with the external security service providers and monitor service levels of security service providers including but not limited to physical guarding, remote CCTV monitoring, armed response, service and maintenance of electronic security equipment
  • Monitor the security controls in place and manage the relationships with local and import logistics service providers
  • Plan external audits and assessments with relevant supplier
  • Ensure a process is in place that will monitor the uptime on all electronic security equipment especially alarm systems and CCTV
  • Have an effective process where non-performing electronic security systems can be reported and be repaired in shortest time possible
  • Report to and work closely with AVI Group Asset Protection Manager

• First coordinator at store level for incidents eg: theft, robbery
• Should be available on short notice and able to travel
• Conduct major investigations within 7 working days, ensure investigation reports are finalised within 48 hours of completion of an investigation
• Liaise with HR on findings - submit report to HR within 48 hours of investigation
• Regular feedback must be given to AVI Group Risk & Asset Protection, Spitz Operations and HR during the investigation process
• AVI Group Risk & Asset Protection is to be notified on high-risk matters and investigations within 24 hours.
  

• Conduct relevant security awareness training to Spitz Employees

• Conduct monthly mock drills at stores to test operational readiness and adherence to standard operating procedures

• Review process flow and suggest improvements to mitigate risk
• Investigate high cash and stock losses and report back to business on findings
• Attend to any cash handling queries within 24 hours

• Investigate ad hoc issues as they arise at Head Office and the Warehouse
• Prepare status reports and commentary for Risk & Group Asset Protection and Internal review meetings

• Minimum of 5 years' experience in a retail operations environment
• At least 8 years' experience in risk management
• Experience working in cross-functional teams, especially in an environment which includes extensive co-operation with Human Resources, Industrial Relations and Retail Operations Departments.

• Matric Certificate (Grade 12)
• National Diploma in Security Risk Management or related qualification
• Private Security Industry Regulatory Authority (PSIRA) registered - Grade A

• MSOffice Suite
• Valid manual drivers license
• Ability to travel extensively nationally across South Africa with overnight stays from time to time
• Able to be on standby after hours for urgent ad-hoc incidents
• Extensive stock management experience
• Knowledge of OHASA Act
• Staying abreast of risk and security market trends, relevant retail operations risk management and changes within legislation
• Available on short notice to travel

• Articulating information
• Planning and organising
• Documenting facts
• Building relationships
• Minimising risk
• Influencing others
• Thinking analytically
• Thinking conceptually
• Challenging views