Retail Trainer

Absolute Pets is looking for a Retail Trainer to join the HR Team who's primary focus will be on developing, implementing and providing trainings to the Absolute Pets retail teams.

Key Responsibilities

• Develop and deliver engaging training programmes:
  • Design and implement training modules on products, policies, and customer service procedures.
• Ensure optimal functionality of Articulate and Training Academy
• Ensure all training material is up to date and relevant on the Training Academy
• Create and maintain the training calendar for the year.
• Coordinate the training materiel required with the relevant suppliers.
• Mark and provide feedback on the assessments and essays.
• Conduct in person orientation and general trainings throughout the year.
  • Arrange the venue and food logistics.
• Coordinate with operational teams around staff logistics.
• Track training spend per training.
• Conduct store visits to observe employees on the sales floor and offer constructive feedback to improve their performance in line with Absolute Pets standards.
• Oversee Market Days
  • Arrange the venue logistics.
• Communicate with suppliers.
• Oversee the Market Day Budget
• Coordinate with operational teams around staff logistics
• Ensure the smooth running of events on the day
• Evaluate the effectiveness of training initiatives.
  • Develop and utilize assessment tools to measure the effectiveness of training programmes
• Collect feedback from employees, managers and customers to identify areas for improvement
• Continuously update and adapt training materials based on changing needs and feedback
• Assist with SETA submission by ensuring all training administration is up to date.
• Assist with any other ad hoc projects within the HR team.

Requirements

• Minimum 2-3 years of experience in a retail environment.
• Exposure to training role is advantageous
• Strong ability to develop, deliver and evaluate effective training programmes
• Excellent communication, presentation and interpersonal skills
• Passion for Pet Care and Retail
• Creative flair
• Will need to be able to travel locally throughout the month.