Revenue Supervisor

Job Type : Full Time

Number of Applicants

:

000+

Job Description - Revenue Supervisor

Key Performance Areas

Key Tasks
Report on stats

Receive departmental stats
Daily, weekly and monthly stats reporting
Compile reporting
Verify stats
Responsible for sending stats to the Directors
Edit and run scripting of the Group Schemes Reports
Compile unpaids reports
Metric reporting
HR Leave reporting
Compile NBC group files (receive files from FTP)
Various and numerous adhoc requests (daily, weekly and monthly, consisting of Excel assistance and writing scripts for data extracts, etc)

Maintain the smooth running of the department

Maintain strict adherence to Policies and Procedures
Provide, agents and/or service providers with feedback with regards to the claims progress
Assist with backlogs
Allocate workload
Monitor workload of agents
Liaise with departments with regards to any claims related queries
Conduct meetings
Perform cross-training within the department
Conduct monthly performance reviews
Conduct ’return to work’ meetings
Monitor accuracy of reports and database information

Perform departmental administrative duties

Manage and Authorise

Authorise Receipt payments
Authorise Reconcile payments
Resolve discrepancies
Authorise credit and debit notes
Manage and authorise Statement/ Bordereaux accuracy
Manage and authorise all payments to be received from employees at the agreed date
Manage and authorise all payments must be fully reconciled according to balancing employer payment schedule
Manage and authorise all creditors to be refunded before the next statement/ Bordereaux date
Manage and authorise Statements / Bordereaux to be delivered to employers at the agreed dates
Manage and authorise Statements/ Bordereaux to be accurate and reflect all received change requests
Manage and authorise Arrears to be resolved monthly (overall portfolio arrears to remain under 1%)
Manage Communication with Groups
Manage the collections process, systems and relationships with service providers
Oversee strategic flow of the collections
Oversee Revenue Administrators and Liaison with Development
Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems