Centrax Systems is a dynamic, fast-paced digital transformation partner that specializes in delivering customized SaaS solutions using the Zoho ecosystem. As a Zoho Partner, we serve clients across multiple industries, implementing systems that enhance business efficiency, drive digital maturity, and ensure measurable outcomes.
Role Overview
We are seeking an experienced and detail-oriented *SaaS Business Analyst* to join our growing team. The successful candidate will work closely with clients, project managers, developers, and other stakeholders to understand business requirements, map processes, identify gaps, and recommend the most suitable Zoho-based solutions. This role requires a strong grasp of SaaS platforms, especially Zoho applications, as well as the ability to create comprehensive documentation and process flows.
Key Responsibilities
Conduct in-depth client discovery sessions to understand existing business processes, needs, and pain points.
Document current and future state business processes using process maps, flowcharts, and detailed narratives.
Analyze and recommend the most suitable Zoho applications and configurations to meet business requirements.
Prepare detailed functional specifications, user stories, use cases, and requirement traceability matrices.
Liaise between business stakeholders and the Zoho technical team to ensure accurate translation of business needs into technical solutions.
Facilitate product demonstrations and prototype reviews with clients.
Assist in change management planning, user adoption strategies, and client onboarding.
Conduct gap analysis, root cause analysis, and suggest improvements to optimize business processes.
Participate in testing activities including UAT coordination, test case preparation, and validation.
Stay current with Zohoâs product roadmap and new features, ensuring optimal solution architecture.
Support the sales and pre-sales team in scoping solution options and creating project proposals when needed.
Requirements
Minimum Qualifications
Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
3+ years experience as a Business Analyst in a SaaS or digital solutions environment.
Proven experience with *Zoho Applications* (e.g., Zoho CRM, Zoho Books, Zoho Projects, Zoho Creator, Zoho Desk, Zoho Analytics, etc.)
Strong understanding of SaaS delivery models and business transformation processes.
Proficiency in *business process mapping tools* (e.g., Lucidchart, Visio, or Zoho Flow/Blueprint).
Excellent communication and stakeholder management skills.
Strong documentation skills with attention to detail.
Ability to work independently in a lean and agile team environment.
Desirable Skills
Experience with API integrations and workflow automation within Zoho ecosystem
Familiarity with data migration, analytics, and reporting tools
Experience working with SMEs or within a consultancy/service provider setting
Benefits
What We Offer
Opportunity to work with a forward-thinking Zoho partner
Exposure to a variety of industry clients and use cases
Remote working environment with flexible hours
Training and development support
A collaborative, learning-oriented team culture
Application Instructions
Interested candidates are invited to submit their CV and a short cover letter highlighting relevant experience to s
[email protected] with the subject: *Application â SaaS Business Analyst (Zoho)
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