Sales Account Coordinator

Handle incoming communication (telephone calls, e-mails, requests including Leads - as needed), forward them to the right people according to priorities, secure follow-up, and check deadlines. Support in Sales Contract and Documents Signatures (DSM side) and storage as required. Support assigned team in tracking and handling CCR Products Quality complaints to ensure resolution and closure with the best timing - I-CCR tool. Support organizing customer visits and local/regional events including arrange conference room, lunch, report to security, doc's, presentations and minutes as well as participating as required (exceptionally) Provide Sales statistics extractions & analysis (as required by assigned team), e.g. in PowerBi and Business Warehouse Support in creation of Customers Master Data/ Quads Tool and ensure data quality within CRM system (Accounts/Contacts/Opportunities) Contribute into projects implementation including regional ones. Provide support on country-specific/regional requirements related to sales (e.g. custom clearance, specific documentation) Provide administrative, secretarial support as needed, including onboarding of new Salespeople as per local procedures. Handle office supplies (if needed) Contribute to the success of Sales Account Coordinators Team performance by suggesting improvements on Ways of Working/ Procedures Contribute to increase Customer satisfaction by providing added value to Customer relationship, together with AM and other supporting functions involved. Support to AMs defined together with Regional Sales Directors Ensure effective administration, organization and reporting using available tooling (CRM, shared platforms, SAP). Date ------------------------------- Name ------------------------------- Signature -------------------------------