Sales Account Manager

Sales Account Manager

Drive Growth Through Strategic Distributor Relationships Based in Johannesburg

Location: Johannesburg | Full-Time | Office-Based

About Our Client
Our client is a leading provider of technical product solutions with a strong presence across Southern Africa. The company is known for its focus on innovation, customer service, and quality assurance. With a rapidly growing distributor network, they are committed to supporting their partners with hands-on sales support, reliable service delivery, and continued product education.

Key Responsibilities

• Conduct a minimum of 20 monthly visits to the top 30 active distributor accounts, incorporating product and concept training or new business development discussions; maintain detailed visit reports.
• Manage daily client interactions, including queries, quoting, order processing, and general support services.
• Actively target and schedule meetings with new potential distributor accounts and large end-user clients within assigned territory and industries.
• Introduce relevant product solutions to new and existing accounts through proactive market engagement.
• Prepare accurate quotations including pricing, availability, and delivery timelines, following internal procedures.
• Support marketing efforts including participation in exhibitions, both independently and alongside distributors.
• Maintain stock awareness, adhering to First In, First Out principles where applicable.
• Generate and amend customer orders and related documentation, including acknowledgments and forecasts.
• Provide continuous customer updates, issue alerts, and transparent communication regarding potential delays or conflicts.
• Record and respond to customer complaints, ensuring full documentation and follow-up actions (e.g., credit notes, corrective steps).
• Attend regular sales meetings and contribute to monthly and quarterly reporting, including budget, pipeline, and forecasting activities.
• Develop and maintain sales activity plans, forecasts, and area/customer records to support tactical objectives.
• Deliver professional customer presentations and manage all aspects of the technical and commercial interface.
• Maintain effective cost control through thoughtful business travel and route planning.
• Collaborate with colleagues to cover absences and ensure seamless customer service.
• Demonstrate professional communication across all channels including phone, email, virtual calls, WhatsApp, and live chat.
• Uphold high standards of assertiveness, responsiveness, and interdepartmental collaboration.
• Ensure all actions align with health and safety policies, as well as quality and environmental procedures (ISO9001, IATF:16949, ISO14001).

About You

• Minimum 3-5 years' experience in B2B sales or account management, preferably in a technical or industrial environment
• Strong understanding of customer service, quoting, and order management
• Proficient in MS Office Suite, MS Outlook, and digital communication tools (LinkedIn, WhatsApp for Business)
• Self-motivated, results-driven, and highly organized with excellent planning skills
• Technically competent with a confident, approachable, and professional demeanor
• Strong interpersonal and communication skills, both verbal and written
• Comfortable working both independently and as part of a team
• Flexible, open-minded, and eager to learn in a dynamic, growing environment
• Able to travel locally for regular client visits (approximately 20 visits per month