Sales Administration - Manufacturing | Johannesburg

Our client, a well-established manufacturer and distributor
based near Sandton, is seeking a highly organised, customer-focused Sales
Administrator to join their team.

This role is critical to the success of the sales function
and combines sales administration, customer service, order processing, and
sales support responsibilities. The successful candidate will be the first
point of contact for many customers, handling inbound calls, processing orders,
maintaining accurate CRM records, and identifying opportunities to upsell
products and services.

The ideal candidate is exceptionally process-driven,
detail-oriented, and customer-centric. They understand that every action
captured within the CRM has a direct impact on inventory, operations, customer
satisfaction, and ultimately business performance.

Key Responsibilities

• Serve
  as a key point of contact for customers via telephone and email.
  
• Process
  inbound customer orders accurately and efficiently.
  
• Capture
  and maintain all customer interactions, orders, quotations, and
  opportunities within the CRM system.
  
• Build
  positive relationships with customers through professional and responsive
  service.
  
• Identify
  opportunities to upsell and cross-sell products during customer
  interactions.
  
• Maintain
  a thorough understanding of product offerings and promotions.
  
• Follow
  up on quotations and customer enquiries.
  
• Liaise
  with Sales Representatives, Operations, Logistics, and Finance to ensure
  smooth order fulfilment.
  
• Verify
  the accuracy of orders and customer information before processing.
  
• Generate
  sales and customer reports as required.
  
• Resolve
  customer queries and escalate issues where appropriate.
  
• Ensure
  adherence to company processes, procedures, and service standards.
  

Key Competencies

Customer Service Excellence

• Demonstrates
  a genuine passion for delivering exceptional customer experiences.
  
• Builds
  rapport quickly and professionally.
  
• Maintains
  a positive, helpful, and solution-oriented attitude.
  

Telephone Skills

• Excellent
  telephone etiquette and communication skills.
  
• Confident
  handling high volumes of customer calls.
  
• Able
  to engage customers professionally while identifying sales opportunities.
  

Attention to Detail

• Produces
  highly accurate work with minimal errors.
  
• Understands
  the downstream impact of inaccurate data capture.
  

Process Orientation

• Follows
  systems, procedures, and workflows consistently.
  
• Appreciates
  how every step in the CRM process affects the broader business.
  

Commercial Awareness

• Comfortable
  identifying upselling and cross-selling opportunities.
  
• Understands
  the importance of customer retention and revenue growth.
  

Requirements

Minimum Requirements & Desired Experience

Essential Experience

• 5–10
  years' experience in a Sales Administration, Sales Support, Internal
  Sales, or Customer Service role.
  
• 5–10
  years' experience working within a manufacturing, distribution, wholesale,
  or related industrial environment.
  
• 3–5
  years' experience in Internal Sales and/or Customer Service, including
  direct interaction with customers.
  
• 5–10
  years' experience using CRM systems as a core part of daily
  responsibilities.
  
• Proven
  experience processing customer orders, quotations, sales administration,
  and maintaining accurate customer records.
  
• Experience
  handling inbound customer enquiries and order placement via telephone and
  email.
  
• Demonstrated
  ability to identify and convert upselling and cross-selling opportunities.
  

Technical Requirements

• Strong
  CRM proficiency (essential).
  
• Tech-savvy
  with the ability to learn and navigate systems quickly.
  
• Strong
  Microsoft Office skills, particularly Excel, Outlook, and Word.
  
• Comfortable
  working in a highly process-driven environment where accuracy and data
  integrity are critical.
  
• Excellent
  administrative and organisational skills.
  

Personal Attributes

• Exceptional
  attention to detail.
  
• Highly
  process-driven and methodical.
  
• Customer-centric
  with a genuine passion for service excellence.
  
• Professional
  and confident telephone manner.
  
• Strong
  communication and relationship-building skills.
  
• Commercially
  minded with a natural ability to identify sales opportunities.
  
• Able
  to work effectively under pressure while maintaining accuracy.
  
• Strong
  sense of ownership, accountability, and reliability.
  

Additional Requirements

• Must
  have a valid driver's licence and own reliable transport.
  
• Comfortable
  commuting to an office located in an industrial area near Sandton.
  
• Must
  provide contactable references from previous Sales Managers or Direct
  Managers who can speak to:
  
• Sales
  support performance.
  
• Customer
  service excellence.
  
• Attention
  to detail and administrative accuracy.
  
• CRM
  proficiency.
  
• Achievements,
  successes, and contribution to team performance.
  

Benefits