Sales & Client Services Administrator

Sales & Client Services Administrator

Location: South Africa (Office-based)
Department: Sales
Reports to: Regional Director – Africa
Company: Global Water Solutions

About Global Water Solutions (GWS):
Global Water Solutions is a leading manufacturer of pressure tanks and water enhancement products, dedicated to providing clean, safe, and accessible water worldwide. With a global footprint and commitment to innovation, we foster a dynamic and inclusive work culture that empowers employees to grow their skills and contribute meaningfully to our mission.

We are seeking an energetic, detail-oriented, and self-motivated Sales & Client Services Administrator with minimum of 2 years of experience (non-negotiable) and fluency in both English and Afrikaans to join our South Africa team. This role is key to maintaining strong client relationships and providing day-to-day support to our field Sales Representatives. You’ll be on the front lines of communication—both assisting clients and acting as a vital link between them and our sales team.

If you thrive in a fast-paced environment, have exceptional communication (Verbal and Written) skills, and want to build a long-term career in sales, we’d love to hear from you.

Your Responsibilities:

As a Sales & Client Services Administrator, your primary duties will include:

• Make 30–50 calls daily to clients to discuss needs, address issues, and provide support.


• Conduct proactive telesales calls to stay in touch with our existing client base and promote GWS products and identify sales opportunities.


• Act as a support resource for Sales Representatives by relaying client needs and inquiries.


• Maintain accurate records of client conversations, outcomes, and required follow-ups.


• Ensure high-quality communication—both verbal and written—with zero tolerance for spelling and grammatical errors.


• Meet daily targets for call volume and turnover.


• Provide weekly reporting and feedback to the Regional Director on client interactions.


• Follow up phone discussions with clear, professional emails, always CC’ing the relevant Sales Representative.


• Learn and stay updated on GWS products, services, and internal processes to provide confident and accurate support.

Your Profile:

We are looking for someone who is:

• Fluent in English and Afrikaans (non-negotiable).


• Minimum 2 years of relevant experience (non-negotiable).


• Passionate about customer service and relationship-building.


• An excellent communicator with an eloquent, engaging phone manner.


• A high level of attention to detail.


• Can multitask and handle various tasks and conversations on different topics with an array of clients at one time.


• Capable of working independently, using initiative, and managing their workload without constant supervision.


• Not a script-reader—able to build real connections with clients over the phone.


• Energetic, eager to learn, and willing to grow within a sales-focused environment.


• Highly organized with top-tier administrative and follow-up skills.


• Comfortable using CRM tools and digital platforms for call logging and reporting.

What We Offer:

• An internationally recognized brand with a global footprint


• A supportive and collaborative team environment


• Opportunities for personal and professional development


• A chance to contribute to meaningful work improving water access worldwide

Your Recruitment Experience:

• Our HR team will review your application and respond within two weeks.


• Shortlisted candidates will be invited to an initial phone or video interview.


• If successful, you will be asked to complete a mock exercise, including the initial telephone call and email communication, simulating the initial call and a follow-up e-mail to a client summarizing the discussion on the call and outlining the next steps. This will help us assess your tone, spelling, grammar, and written communication skills.


• Final candidates will meet with the Regional Director – Africa.


• Reference checks will be conducted prior to making an offer.

How to Apply:

• Visit our website and apply via the Careers section through the BambooHR platform.
Please ensure you submit the following:

• Cover Letter explaining why you’re a great fit for the role


• Updated CV


• Earliest possible start date


• Salary expectations

Global Water Solutions – Where Water Gets Better

Website: www.globalwatersolutions.com
LinkedIn: Global Water Solutions LinkedIn