Sales Associate - South Africa

A customer-first Sales Associate role for
someone who takes real pride in getting the details right. You will be the
first point of contact for Korridor's customers in South Africa, managing
queries, orders and accounts with care, and working closely with Sales, Finance
and IT to keep things running smoothly. This role suits someone proactive,
organised and genuinely committed to customer satisfaction.

• Act as the first point of contact for all
  customer queries, processing orders accurately and efficiently
  
• Open and maintain customer accounts and
  profiles, recording account information accurately on the admin website
  
• Assist with the placement of orders, refunds
  and exchanges, ensuring customer needs are met promptly
  

Query Resolution & Relationship Management

• Resolve product or service problems by
  clarifying the customer's complaint, determining the cause, and selecting and
  explaining the best solution, following up to ensure resolution
  
• Identify and assess customers' needs to
  achieve satisfaction, building sustainable relationships of trust through open
  and interactive communication
  
• Handle customer complaints, providing
  appropriate solutions and alternatives within agreed time limits and following
  up to ensure resolution
  

Product Advisory & Reporting 

• Advise customers on available products and
  services, suggesting additional information where relevant
  
• Manage inbound customer calls, going the
  extra mile to engage customers and ensure a positive experience
  
• Prepare product or service reports to support
  the sales and customer service function
  

Systems& Process

• Act as a liaison between Sales, Finance, IT
  and customers, ensuring smooth resolution of cross-functional queries
  
• Keep accurate records of customer
  interactions, process customer accounts and file documents in line with company
  policy
  
• Manage Omnibus and FICA-related
  administration, ensuring compliance with relevant regulatory requirements
  

Requirements

• Minimum 2  year of experience in sales, ideally within a
  similar industry
  
• National Senior Certificate (Matric) and a
  valid driver's license
  
• Demonstrated ability to manage customer
  queries, orders and complaints to resolution in a fast-paced sales environment
  
• Excellent communication skills, with the
  ability to build and maintain strong relationships with customers, team members
  and other stakeholders
  
• High degree of self-sufficiency, able to
  operate independently across geographies without day-to-day oversight
  
• Experience in high-growth, fast-paced
  organisations where processes are still being built
  

• Experience working across Sub-Saharan Africa
  or within a multinational organisation
  
• Additional courses or certifications in
  sales, customer service or a related field 
  
• Exposure to CRM or customer account
  management systems
  
• French or Portuguese language skills (given
  SSA territory spread)