Sales Manager

Sales Manager
 

Rhino Africa Safaris is Africa’s leading luxury travel company, dedicated to creating unforgettable and life-changing journeys that connect guests to Africa in a way that inspires, transforms and protects. 

We are seeking a dynamic, experienced Sales Manager to lead and inspire our sales team in delivering unforgettable luxury safari experiences. You will be instrumental in driving revenue growth, ensuring the highest standards of client service, and mentoring our team of expert travel consultants.

Your role bridges sales performance, client experience, compliance and team development — all of which contribute to cementing Rhino Africa’s position as a market leader in luxury safari travel.

WHAT YOU’LL DO:

• Lead, motivate, and coach a sales team to achieve individual and departmental revenue targets
• Monitor team and individual performance, providing regular feedback, guidance, and development plans
• Identify knowledge gaps and growth opportunities to continually upskill the team
• Oversee the achievement of preferred supplier agreements and departmental strategic goals
• Drive repeat business and referral programmes to maximise client loyalty
• Ensure best practices, processes and procedures are maintained, documented and optimised
• Prepare and analyse sales reports, identifying trends and performance insights
• Foster a positive team culture aligned with Rhino Africa’s values and mission
• Manage team scheduling, leave cycles, and operational capacity to ensure seamless operations
• Serve as the first escalation point for client or supplier service issues
• Oversee all administrative functions including payments, reporting, and documentation
• Maintain the integrity of the client journey,  from initial contact to post-travel feedback
• Collaborate with Product and Marketing teams to support training, inspections, lead management, and content creation
• Prepare and present weekly and monthly performance reports to the Head of Sales

REQUIREMENTS

• National Senior Certificate (Matric)
• Diploma in Travel and Tourism
• Based in Cape Town
• Minimum 5 years’ proven success in a Sales Management role within the Travel & Tourism industry
• High level of client-centricity with a passion for exceptional service
• Outstanding people management, leadership, and team development skills
• Strong communication abilities with a talent for building relationships
• Results-driven with analytical and strategic thinking capabilities
   

Not essential but advantageous

• Bachelor’s Degree in Travel and Tourism
• Experience with Salesforce CRM
• Proficiency in Google Suite
• Budget management experience
   

WHY JOIN US? 

• Be part of a purpose-driven company shaping African travel, where Impact is why we exist, focusing on uplifting communities and protecting wildlife.
• Work with a passionate, experienced team that embraces Innovation to reimagine how we work.
• Contribute to a strong, client-centric culture where human connection thrives even in an AI-driven world.
• Join our Rhino Crash where we value diverse perspectives and foster an environment where everyone is encouraged to speak up to enrich our collective growth.
• Have the opportunity to be part of making dreams come true for our guests and leave a positive, lasting legacy on Africa.

BENEFITS

• Earn an attractive remuneration package including a competitive base salary, 4% pension fund and 20 days of paid vacation per year;
• When on-site, carry out your craft in gorgeous offices in the heart of Cape Town - the world's most beautiful city;
• Collaborate with a diverse and talented high-performance team;
• Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom you'll unlock travel deals for yourself, your family and your friends. You'll get to take advantage of rebates on activities, transport and accommodation, including our own Camissa House and Silvan Safari Lodge!

Rhino Africa Safaris is an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.