Sales Trainer | Luxury Lodge Group | Cape Town
Kendrick Recruitment is currently seeking an experienced and dynamic Sales Trainer for a luxury lodge group based in Cape Town. This live-out role is ideal for a passionate training professional with a strong background in luxury travel sales and a proven ability to design and deliver impactful training programmes across sales and operations teams.
Salary: R45,000 (Live-Out)
Key Responsibilities
⢠Design and deliver comprehensive training programmes for Sales and Operations teams
⢠Conduct regular training needs analyses and identify skills gaps in collaboration with HR and the Performance & Development Manager
⢠Facilitate onboarding training for new employees and ongoing training for existing staff
⢠Develop and implement remedial training plans tailored to individual performance needs
⢠Continuously assess and improve training content, delivery methods and effectiveness
⢠Formalise, design and maintain all training materials across various formats
⢠Work towards the digitisation of training materials, including video content
⢠Monitor team training progress and ensure knowledge standards are consistently met
⢠Collaborate closely with Sales Directors, Operations Managers and internal stakeholders
Training Content Areas
⢠Systems training (CRM systems, internal booking systems, communication platforms and payment systems)
⢠Sales and operational processes, including enquiry handling, confirmations and audits
⢠Client experience and service delivery standards
⢠Travel documentation, supplier coordination and itinerary management
⢠Destination and product training with a focus on luxury safari experiences
⢠End-to-end sales process from enquiry to confirmation
Requirements
⢠Minimum 4 yearsâ experience as a Travel Consultant in a B2C environment working with inbound international travellers (essential)
⢠Minimum 2 yearsâ experience in a Training Manager or Facilitator role within a travel environment (advantageous)
⢠Expert knowledge of East Africa and strong knowledge of Southern Africa destinations
⢠In-depth understanding of luxury safari products, accommodation and transport logistics
⢠Strong working knowledge of CRM systems (HubSpot preferred)
⢠Understanding of training methodologies and facilitation techniques
⢠Experience designing training programmes and materials
Skills & Attributes
⢠Strong ability to transfer knowledge effectively
⢠Excellent presentation and facilitation skills
⢠Strong interpersonal and communication abilities
⢠Highly organised with strong planning skills
⢠Adaptable and responsive to changing training needs
⢠Passion for learning, development and people growth
⢠Team player with a proactive and solutions-driven mindset
⢠Ability to deliver a high standard of service to internal stakeholders
Package & Benefits
⢠Live-out position based in Cape Town
⢠Opportunity to work within a leading luxury travel environment
⢠Ongoing training and development opportunities
Additional Information
⢠Commitment to diversity and inclusion, with all suitably qualified candidates encouraged to apply
⢠Strong alignment with company values including service excellence, teamwork and continuous improvement
Salary :
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