SAP ABAP Consultant (K4K5) SAP CRM Focus

The Senior SAP ABAP K4–K5 Consultant (with SAP CRM expertise) will support NHBRC in maintaining, enhancing, and expanding its SAP application landscape, with a specific emphasis on CRM‑driven business processes. This role is critical in addressing existing technical capability gaps, stabilizing integration and application layers, and building long‑term in‑house SAP development capacity through structured knowledge transfer.

The consultant will design, develop, and optimize complex SAP solutions across CRM, ECC/S4, and integration environments using best‑practice ABAP development methodologies.

2. Key Responsibilities

2.1 SAP CRM Development

• Analyse, design, enhance, and implement solutions within SAP CRM, including:
  
  • CRM One‑Order framework
    
  • BOL/GENIL enhancements
    
  • CRM WebUI component enhancements, view/controller logic, and UI configuration
    
  • CRM Middleware (BDoc processing, queues, replication issues)
    
  • CRM Service Processes, Case Management, Interaction Center behaviors
    

2.2 ABAP Development

• Deliver full lifecycle ABAP OO development including design, coding, testing, and optimization.
  
• Develop and support complex enhancements:
  
  • User exits, BAdIs, implicit/explicit enhancements
    
  • ALV reports, SmartForms, Adobe Forms
    
  • Conversion routines, BAPIs, BADIs, Function Modules
    
• Refactor, optimize and tune existing custom code using SAT/ST05/SQLM tools.
  

2.3 Integration Development

• Design and develop technical integrations across SAP ECC/S4 and CRM, including:
  
  • IDocs (custom segments, enhancements, distribution models)
    
  • RFC/BAPI integrations
    
  • OData / SAP Gateway service enablement
    
  • API‑based integrations with external platforms
    
• Support PI/PO/CPI‑based integrations where applicable.
  

2.4 Support & Maintenance

• Troubleshoot complex issues across CRM and ECC/S4 components.
  
• Resolve incidents, defects, and change requests within agreed SLAs.
  
• Support production stabilization activities, root‑cause analysis, and continuous improvement initiatives.
  

2.5 Documentation & Standards

• Produce high‑quality technical specifications, design documents, interface documentation, and transport logs.
  
• Ensure all developments comply with:
  
  • SAP development standards
    
  • ATC and Code Inspector quality requirements
    
  • NHBRC coding, security, and transport governance
    

2.6 Knowledge Transfer & Capacity Building

• Deliver structured, measurable knowledge‑transfer sessions to NHBRC’s internal SAP team.
  
• Conduct walkthroughs, code reviews, pair‑programming sessions, and instructional documentation.
  
• Ensure NHBRC internal resources are empowered to independently support CRM and ABAP development by the end of engagement.
  

3. Required Qualifications & Experience

3.1 Mandatory Requirements

• 5–10+ years SAP ABAP development experience.
  
• K4–K5 proficiency level in ABAP and CRM development.
  
• Extensive hands‑on expertise in:
  
  • ABAP OO
    
  • CRM One‑Order, BOL/GENIL
    
  • CRM WebUI enhancements
    
  • CRM Middleware (BDoc)
    
  • SAP Forms (ALV, SmartForms, Adobe Forms)
    
  • IDoc/RFC/OData interface development
    
• Strong understanding of enterprise SAP architecture (CRM + ECC/S4 + integration layers).
  
• Ability to work onsite full‑time at NHBRC.
  

3.2 Desirable / Nice -to -Have

• SAP API Management, CPI, PI/PO exposure
  
• SAP SD, FI/CO, PS, PM integration awareness
  
• Experience in code performance tuning and optimization
  
• Experience in data migration (LSMW, BAPIs, Z‑programs)
  
• Familiarity with ChaRM, Jira, HPQC/ALM and SAP transport management
  

4. Competencies

• Strong analytical and problem‑solving capability
  
• Excellent communication and documentation skills
  
• Ability to translate functional requirements into robust technical solutions
  
• Strong stakeholder engagement capability
  
• Ability to mentor and elevate junior/internal SAP developers
  
• Ownership mindset, proactive approach to issues, and delivery excellence under pressure
  

5. Key Deliverables

• Stable, high‑performance CRM and SAP technical environment
  
• Well‑documented technical components, test artifacts, and transport records
  
• Completed change requests, enhancements, integrations, and fixes
  
• Fully aligned SAP CRM and ABAP solutions with NHBRC business requirements
  
• Knowledge Transfer Pack, including:
  
  • Code review standards
    
  • ATC compliance reports
    
  • CRM WebUI/BOL/GENIL cookbooks
    
  • Interface run books
    
  • CRM middleware troubleshooting guides
    

6. Evaluation Criteria (Aligned With NHBRC RFQ)

1. Supplier Experience (40%) – Proven ABAP + CRM development history
   
2. Resource CV & Qualifications (30%) – K4–K5 level, CRM mastery
   
3. Support & Knowledge Transfer Plan (20%) – Clear, tracked KT approach
   
4. References & Case Studies (10%) – CRM ABAP delivery track record
   

7. Contract Terms

• Hours: 102 hours per month
  
• Onsite: Mandatory
  
• Engagement: Renewable based on performance
  
• Briefing session: 30‑minute onboarding session required