SAP Business Analyst Case & Records Management

We are looking for an experienced SAP Business Analyst to support the analysis, design, and delivery of SAP Case, Mobile, and e -Service solutions. Candidates with City of Cape Town Case & Records Management experience will have a strong advantage. Candidates based in Cape Town are strongly preferred.

Key Responsibilities

• Review existing business processes and map them to SAP Case, Mobile, and e -Service solutions.
  

• Conduct workshops with business and functional teams to gather and refine requirements.
  

• Translate business needs into clear functional and non -functional requirements.
  

• Document business processes in Visio and BPMN.
  

• Ensure all business scenarios and documentation are complete.
  

• Present TO -BE processes to stakeholders and obtain sign -off.
  

• Document the project blueprint.
  

• Work with developers and architects to support system design and integrations.
  

• Participate in project meetings and ensure alignment with project timelines and quality standards.
  

Requirements