Senior Business Analyst

Senior Business Analyst - 7 Month Contract

Key Responsibilities

• Identify, control, and escalate potential risks that may increase costs.

• Manage costs or expenses within the approved budget to achieve cost efficiencies.

• Deliver on operational and cost targets, ensuring minimal wastage.

• Ensure customer service excellence aligned with organisational values and service standards.

• Build and maintain professional, trust-based relationships with customers.

• Collect and analyse customer feedback to fully understand needs and enhance service delivery.

• Exceed customer expectations through innovative and appropriate solution application.

• Provide clear and relevant product/service information to customers.

• Foster collaborative relationships within the area of specialisation.

• Develop integrated business analyses and projections for strategic decision-making.

• Review current processes using operational metrics, and propose process optimisations.

• Provide recommendations to peers, supported by documentation and benchmarks.

• Partner with the Business Analyst Manager to conduct workshops and gather/document business requirements.

• Guide and quality assure business unit and product house projects.

• Identify project risks during requirements gathering to ensure successful project completion.

• Coordinate with project stakeholders to manage interdependencies and resolve issues.

• Collaborate with business units to prioritise and rationalise initiatives.

• Provide regular status updates to stakeholders.

• Ensure due diligence throughout project lifecycle (pre-, during, and post-implementation).

• Offer fit-for-purpose solutions with flexibility and customisation for efficiency.

Qualifications

• Minimum: Bachelors Degree in Business Administration, Information Systems, or a related field.
  Preferred: Certification in Business Analysis; specialised training in data analysis or process improvement.