Senior Business Analyst

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.

We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.

The Senior Business Analyst will have a proven Retail Banking track record and will be responsible for analyzing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes.

The candidate will work in cross-functional Waterfall/Agile team, including product owners, developers, testers, project managers, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer Experiences.

Key Results Areas

• Collaborate with Product Owners and other stakeholders to identify and document business requirements for banking systems and processes
• Work with product owners and development teams to design and develop solutions that meet customer needs
• Analyze and translate business requirements into artefacts that define and express the requirements, including:

• User Stories
• Acceptance Criteria (Gherkin)
• Business Processes
• Business Rules
• Wireframes
• Data Requirements

• Run Refinement sessions
• Proactively manage project timelines, and deliverables
• Conduct user acceptance testing and ensure that systems and processes are performing as expected
• Communicate with stakeholders to provide updates on status and ensure alignment with business goals and objectives
• Identify opportunities for process improvements and propose solutions to increase efficiency and effectiveness.

Minimum Requirements:

• 8+ years of proven experience as a Business Analyst/Senior Business Analyst, specifically in Retail Banking and retail lending, with a focus on digital banking systems and processes
• At least 5 years working on Agile projects

Education Background:

• Bachelor’s degree in information systems, Computer Science, Engineering, or related field

Required Skills

• Experience in both Watefall and Agile SDLCs
• Excellent communication, collaboration, and problem-solving 
• Ability to work independently and in a team environment in an Agile framework
• Strong analytical and critical thinking skills

Core Competencies

• Strategic 
• Leading with Influence 
• Collaboration (Relating) 
• Customer First 
• Execution 
• Innovation (Perspective) 
• Personal Mastery (Learning) 
• Business / Organisational Capability Mapping

Skills

Adaptive Thinking, Analytics Software, Business Case Development, Business Intelligence (BI) Analysis, Business Requirements Analysis, Business Requirements Elicitation, Computer Literacy, Current State Assessment, Database Reporting, Data Compilation, Data Controls, Gap Analysis, Readiness Assessments, Requirements Development, User Requirements Documentation

Competencies

Action Oriented

Business Insight

Cultivates Innovation

Customer Focus

Decision Quality

Manages Complexity

Nimble Learning

Optimizes Work Processes

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

14 June 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!