Senior Client Partner

ROLE DESCRIPTION:

Responsible for generating sales for our business through the development of sound business plans, promotion of our service offerings and the ability to add value to our clients’ business strategies / needs. Managing a team of junior client partners and offering them mentorship and advice on their individual client relationships and new business pursuits.

KEY PERFORMANCE AREAS:

Generation of Sales

Client Relationship and Account Management

People Management

Reporting & Administration

KEY PERFORMANCE RESPONSIBILITIES:

Generation of Sales

• The Brief –  gain a thorough understanding of client requirements & add value to all briefing sessions with clients to maximise return for both parties


• Presentations – develop and present well considered presentations, reflecting our ability to interpret the brief and meet (preferably exceed) client expectations against a specific need/ strategy


• Quote to Client / Purchase Order – Accountable for the generation and presentation of the QTC and then chasing PO’s prior to work commencing


• Work Instruction – accountable for presenting clear work instructions to the Operational teams through the generation of a work ticket / job card

Client Relationships and Account Management

• Complete accountability for Client Relationship through regular engagement, which includes: understanding and improving on operational expectations, Managing projects in line with the critical path, Communicating clearly on risks, Resolving daily issues in consultation with client and Managing all stakeholder expectations


• Maintain great working relationships with all client contacts through effective communication and professional project management.


• Monitor campaign progress on a daily basis & ensure timely feedback to clients as required


• Ensure you have a thorough understand of clients brand strategies and an understanding of competitor brands & activity


• Submit pro-active reports to clients highlighting potential opportunities & in so doing generate incremental business opportunities.


• Ensure: Consistent tracking of actuals versus budgets, measured quarterly, No installation or freight work commences without legitimate purchase orders, In house and 3rd party costs to be managed accordingly and recovered from their client & Compliance with internal disciplines and processes, including but not limited to; financial (PO management), field services job cards, 3rd party costs.


• Understand and drive the IT and reporting objectives with clients, through training and showcasing key developments and improvements.

• Effective people management- ability to guide, mentor and develop a team to maintain a high standard work proficiency and client satisfaction.

Reporting & Administration

• Compile detailed briefing documentation for internal communication to the Operational team.


• Compile accurate cost estimates, in line with Client agreed costing structure and ensure that they are approved prior to submitting to clients


• Pro-actively identify all outstanding operational issues and resolve these timeously (before client notifying you of issues!!)


• Regularly review clients and new business opportunities


• Proactively challenge the status quo and applying your mind to daily challenges and looking for opportunities to consistently improve.


• Taking ownership of daily tasks and approaching them from a solutions mind-set.

QUALIFICATIONS & EXPERIENCE

• A minimum of 5-7 years related experience and computer literate


• Minimum of Grade 12 with 5 years FMCG sales or marketing experience


• Preferably a diploma in Sales and / Marketing or a Bachelor’s degree in Business, commerce or management

SKILLS & ATTRIBUTES

• Ability to Communicate at multiple levels in an intentional and clear manner


• Problem solving and Initiative


• Assertiveness and Leading cross functional teams


• High social interaction and influence ability


• Strong ownership and accountability of projects


• Attention to detail, analytical ability and accuracy  and strong planning and organizing competencies


• Project management exposure


• Commercial and financially minded


• Multi-tasking and output orientated