Senior Consumer Growth Manager - Uber Eats, South Africa

About the Role

The Senior Consumer Growth Manage r role is a unique opportunity to have a direct impact on the success of Uber Eats in Sub-Saharan Africa (SSA). This role will lead critical growth initiatives such as Membership (Uber One), consumer growth partnerships, commercial monetisation projects and growth marketing initiatives - all fundamental to the success and growth of the South African and Kenyan business. This position demands a combination of strategic foresight, practical business acumen, analytical proficiency, efficient implementation skills, and excellent interpersonal abilities to thrive in a collaborative and fast-paced team setting.

What You'll Do

• Lead Membership (Uber One): Develop and implement membership growth strategy, driving acquisition, retention and engagement of Uber One members in both South Africa and Kenya (all go to market plans, communication strategies, new product launches and membership partnerships and commercial monetisation).
• Commercial Project management: Manage projects such as optimizing our fee structure monetising our flagship membership program Uber One, or identifying new opportunties to fuel our commercial growth targets.
• Consumer growth partnerships: Responsible for leading the partnership strategy for consumer growth team - incubating new initiatives and executing on strategies, campaigns and tactics to ensure Uber Eats and our Partners hit their growth goals.
• Stakeholder Management: Work closely with cross-functional teams (locally, regionally and globally) to achieve common goals and manage critical external stakeholders.
• Analytics: Quantify everything you do - utilize data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment.

What You'll Need

• Consumer facing experience : Strong understanding of consumer behavior and preferences, with experience in leveraging data-driven insights to enhance offerings (eg. subscription) and improve customer satisfaction and retention.
• Strong communication and stakeholder management skills - Experience managing multiple stakeholders (internally and externally) and leading critical business partnerships/relationships to hit growth goals.
• Project management - strong organisational and time management skills, experience with new product launches/go to market strategies and execution.
• Analytical and Strategic Acumen - Proficiency in analyzing complex data sets, identifying trends, and making strategic recommendations to optimize growth initiatives.

Preferred Qualifications

• Business Development Expertise: Experience in business development, including identifying partnership opportunities, structuring deals, and executing agreements that align with Uber Eats' business objectives.
• Consumer Product Management Expertise: Experience in product management, particularly in launching and managing subscription-based products or services, understanding customer needs, and driving growth strategies/projects for this.
• Commercial and data analytics skillset/experience: Financial / commercial experience, strong business acumen skillset and comfortable working with data.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].