Senior Customer Technical Support- Property & Accounting SaaS

Title: Senior Customer Support Agent
Location: Fully Remote- Western Cape, South Africa
Working Hours: Monday to Friday, UK business hours (8am–5pm / 9am–6pm UK time)
Salary: R45,000-R50,000 per month

About Blocks Online

Blocks Online is a UK-based IT company providing a suite of web-based software (“SaaS”) to Property Management companies and Managing Agents. We are growing rapidly and looking for passionate, pragmatic people who thrive on challenges, achieving results and enjoying the work they do.

Role Overview

The Senior Customer Support Agent will provide technical support to customers, assist internal stakeholders, and contribute to process and workflow improvements. This role is fully remote, supporting UK business hours.

Must-Have

• 3–5 years’ experience in 3rd line customer-facing technical support roles


• Strong financial accounting experience, preferably in property accounting


• Experience supporting SaaS platforms


• Excellent communication skills (written and verbal) and professional phone manner


• Strong technical troubleshooting and problem-solving skills


• Self-starter, confident, and collaborative in a fast-paced environment
  

• Knowledge of IT standards, service design, or system behavior


• Familiarity with web technologies: Bootstrap, CodeIgniter/PHP frameworks, LAMP stack, JavaScript, CSS, Git/Subversion


• Experience in developing Statements of Work (SOWs) and supporting SaaS deployments
  
  

Key Responsibilities

• Provide 1st, 2nd, and 3rd line technical support


• Troubleshoot and communicate solutions for financial and property accounting software issues


• Participate in or lead onboarding, setup, and training for new customers


• Assist in testing and deploying SaaS solutions


• Collaborate on best practice support processes aligned with company strategy


• Stay current on technology trends and industry best practices
  
  

Benefits

• Salary: R45,000 – R50,000 per month


• Fully remote role supporting UK business hours