Senior Director

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Senior Director

Position Engagement Delivery Director for ABSA

Location Johannesburg

teams in India, EU and South Africa

Prior Experience

Proven experience in managing medium large delivery engagements preferably for BFS customers

Experience in working coordinating with multiple Horizontal practice units and ability to communicate efficiently across functions within the organization IMPORTANT

Experience in working with captive based customer setup will be an advantage

Prior Technical Capabilities experience will be a plus

Responsibilities

Towards LTIM

Provide strategic direction and oversight to the delivery teams and respective leads responsible towards delivery to the client

Work closely with the Vertical delivery as well as practice units develop capabilities and ensure the successful delivery of projects deliverables

Diligent tracking of delivery quality valueadds at a delivery organization level

Ability to track monitor and drive Profit margin growth E2E P L accountability

Actively participate and respond to RFPs and other proposals Work closely with the Sales counterparts

Drive and own Leadership Reviews

Ensure compliance of the portfolio from Quality Security and other organizational policies guardrails

Utilize effective conflict resolution and negotiation tactics to maintain high performance service teams

Towards Client

Establish strong connect with the client delivery leadership organization

Strong governance and review cadence

Escalation Management

Skills

Excellent communication financial management and budgeting skills

Proven leadership ability Servant leader attitude is valued

Strong understanding of human resource management principles practices and procedures

Ability to work effectively across cross organizational functions practices