Senior Field Operations Manager

Applications are invited for the position of Senior Field Operations Manager position to be based in Stellenbosch.



Purpose of the Role:

The Senior Field Operations Manager (FOM) will lead and manage field operations teams within a designated area, ensuring the delivery of high-quality work on both network infrastructure and customer premises. The Senior FOM will collaborate with other FOMs and Area Managers in the region to ensure network performance and service goals are consistently met.

Key Responsibility Areas would include, but are not limited to:

Area Management:

• Take ownership of the physical network infrastructure in your assigned area. Ensure proper deployment, health, and maintenance of the infrastructure, and carry out installations and field support at customer premises.
• Act as the custodian of the network from the Point of Presence (POP) to the customer's internal network.


• Where contractors are used, maintain the same level of responsibility by overseeing the work executed through contractor teams.


• Share ownership of the customer experience on our network with the Area Manager.

Operational Management:

• Translate business and tactical goals into operational plans for your area. Develop and implement standardised monthly operational plans.


• Participate in Level 2 Value Chain MOS (Management Operating System) collaboration to identify and solve value chain flow challenges.


• Manage your operational team by ensuring:




• Daily standardised execution plans are developed, communicated, and implemented.


• Teams are equipped with all necessary resources, including tools, equipment, vehicles, and safety protocols.


• Each team member receives daily activity lists and understands expectations around speed, quality, cost, and safety.


• Execution is measured using KPIs (SQSCT) and quality control protocols, with feedback loops established for continuous improvement.




• Report on KPIs, metrics, and performance statistics.


• Establish and uphold partnerships with customer and/or supplier teams.


• Coach and train team members to execute tasks as required and to properly use and maintain vehicles, tools, and equipment.


• Build a fully multi-skilled team capable of handling both fibre and wireless infrastructure, as well as customer premises work.


• Facilitate daily Level 1 MOS meetings and resolve any triggers or issues identified.


• Provide ongoing coaching and guidance to the FOM(s) in your area.

Leadership:

• Receive tactical direction from Network and Commercial Managers; functional leadership comes from the Network Manager in your region.


• Follow governance and guidance on policies, best practices, and standards as provided by the Network Manager and Specialist teams.


• Lead and coach your team to maintain performance standards and align with the company culture.


• Ensure ongoing collaboration and alignment with other functions and regions.
• Support, guide, and develop other FOMs in your area to enable consistent execution of their responsibilities.

Key Outputs:

• Develop operational and daily execution plans that align with your broader value chain.


• Ensure the timely availability of all required resources for your team to function effectively.


• Manage, train, and coach your teams to operate with efficiency and purpose.


• Accurately prioritise key activities and eliminate distractions.


• Collect and analyse the right data to support informed decision-making.


• Lead MOS collaboration efforts in line with national rhythms.


• Embed and uphold the business culture within your team.


• Report on both individual and team performance, including triggers and the actions taken to address them.


• Achieve network performance goals for your area of responsibility.

The successful candidate must have the following experience/skills:

Work Experience:

• Minimum of 8 years' experience in a telecommunication's technical environment.


• At least 4 years of experience specifically within Herotel.

Skills and Competencies:

• Must be well-versed in and fully understand the functioning of Herotel’s infrastructure.
• Able to lead people, solve conflicts, communicate well (written and spoken), and create motivated teams.
• Able to handle stress and pressure well, and support others in doing the same.
• Skilled in management (planning, organising, leading, and controlling).
• Able to effectively communicate (verbal and written) and implement plans.
• Knowledge and experience in applying standards and functional best practices.
• Results-driven with strong initiative.
• Analytical thinking and problem-solving skills.
• Sound decision-making and judgement.
• Resilient, adaptable, and self-aware.
• Able to transfer knowledge and skills to others.
• Strong leadership and people management skills.
• Valid driver’s licence and willingness to travel as required.

Educational Requirements:

• Grade 12 (Matric) is required.


• A bachelor’s degree or diploma in a relevant field will be advantageous.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.


• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.


• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.