Senior Operations Manager - USA

We’re on the hunt for a Senior Operations Manager – USA!

Are you an execution-focused leader who thrives in fast-paced, high-performance environments? We’re looking for a confident communicator and people developer to lead our USA sales campaigns and bring clarity, consistency, and momentum to the floor.

As Senior Operations Manager, you’ll oversee 5 Campaign Managers, 25 Team Leaders, and 375+ agents. You’ll be the bridge between strategy and execution — driving performance, coaching leaders, and ensuring seamless delivery across departments.

You’ll be responsible for:

• Managing daily campaign operations and delivering against KPIs and SLAs


• Leading high-performing teams with energy, discipline, and accountability


• Partnering with Recruitment, Training, QA, and IT to ensure operational readiness


• Supporting client engagement through reporting, insights, and feedback-driven improvements


• Championing quality, compliance, and continuous improvement

If you bring:

• 3–5 years in a senior operations or campaign management role (BPO or high-volume sales)


• Experience managing large frontline teams (150–300+ FTEs)


• A tertiary qualification in Business, Operations, or related field (preferred)


• Strong analytical, coaching, and stakeholder management skills


• A calm, structured leadership style with a passion for people development

We’d love to hear from you!