Senior Specialist CX & UX Designer

Company : Sabenza IT & Recruitment

Job Type : Full Time

Pretoria, Gauteng

Number of Applicants

:

000+

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Job Description - Senior Specialist CX & UX Designer

Are you a visionary CX/UX leader who thrives on
solving complex problems and shaping meaningful user experiences at scale?

An exciting opportunity awaits for a Senior Specialist CX
& UX Designer to play a pivotal role in transforming how services are
designed and delivered within a highly impactful, large -scale environment. This
role is ideal for someone who can think strategically, lead confidently, and
deliver user -centered solutions that truly make a difference.

You’ll be at the forefront of digital transformation,
driving innovation, influencing strategy, and leading multidisciplinary teams
to create seamless, intuitive, and impactful experiences for both customers and
employees.

Key Responsibilities:

• Shape, design, and guide customer and user experience
strategies to solve complex problems.

• Lead the development of complex, multifaceted business process solutions.

• Ensure that SARS’ services are structured according to the needs,
expectations, and behaviors of both customers and employees.

• Provide thought leadership in embedding user - and human -centered design
principles throughout the organization.

• Drive user research and innovation initiatives to create impactful,
user -focused experiences that contribute to business growth.

• Translate consolidated feedback and insights into strategic design solutions
that enhance service delivery, improve accessibility, and encourage voluntary
compliance.

• Operate at a strategic level, influencing cross -functional and cross -product
policies, service design efforts, and digital transformation projects to
deliver consistent, intuitive, and seamless experiences across all customer and
employee interactions.

• Lead multidisciplinary design and engineering teams.

Process:

• Ensure customer and user input is integrated
across all business design domains.
• Develop and maintain comprehensive UX and UI design systems, as well as
service design standards and principles.
• Establish effective connections between customer experience research and
functional design implementation.
• Provide strategic design leadership for digital and process -driven service
initiatives with a focus on the customer perspective.
• Facilitate service design sprints and co -design workshops in collaboration
with internal and external stakeholders.
• Support the end -to -end management of the service lifecycle, from discovery
through delivery and ongoing improvement.

Governance:

• Develop and /or align governance and compliance policies
for own practice area to identify and manage risk exposure liability.

People:

• Integrate new knowledge and transfer skills attained
through formal and informal learning opportunities in the execution of your
job.

• Provide specialist know -how, support, advice and practice thought leadership
in area of expertise.

Finance:

• Implement and monitor financial control, management of
costs and corporate governance in area of specialization.

Requirements

• Honors or Master’s degree in UX Design, HCI, Computer
Science, Public Administration, or a related field.

• 8+ years of experience in UX/UI or CX designs, with at least 3–4 years
ideally at operational specialist level working in the financial services,
public sector, digital government, or service design for regulated industries.

• At least 3 -4 years’ experience in designing end -to -end business process
solutions, integrating CX and UX design principles to ensure solutions are
intuitive, user -friendly, and aligned with customer needs,

• Between 3 -4 years’ experience in leading large complex and multi -facet design
projects.

• Between 3 -4 years’ experience overseeing and mentoring cross -functional teams
of technical specialists, ensuring alignment between business objectives,
technical feasibility, and user experience.

• Solid experience in establishing process governance framework

• Solid experience in dealing with and interacting with executive leadership
within an organization

• Proven extensive business process management experience.

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Senior Specialist CX & UX Designer

Job Description - Senior Specialist CX & UX Designer

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