Senior Support Engineer Data Platforms & Geospatial Analytics

We are seeking
a highly skilled Senior Support Engineer to join our team, providing
expert operational support for our data tools and platforms that power
geospatial analytics. You will play a critical role in ensuring system
reliability, performance, and user satisfaction, helping teams derive
actionable insights from complex geospatial datasets.

Key
Responsibilities:

·       Deliver
advanced operational support for data platforms and analytics tools, ensuring
high availability and performance.

·       Troubleshoot,
diagnose, and resolve complex technical issues across geospatial data systems.

·       Collaborate
with data engineers, architects, and analysts to identify and implement
improvements in system stability and efficiency.

·       Monitor
platform performance, conduct root -cause analyses, and implement preventive
measures.

·       Develop
and maintain documentation for support processes, system configurations, and
troubleshooting guides.

·       Provide
guidance and mentorship to junior support engineers and cross -functional teams.

·       Participate
in on -call rotations and incident response to minimize downtime and maintain
service continuity.

Requirements

Qualifications
& Experience:

·       Bachelor’s
degree in Computer Science, Information Systems, Geospatial Science, or related
field.

·       Proven
experience (5+ years) in supporting data platforms, preferably in geospatial or
analytics environments.

·       Strong
knowledge of SQL, cloud -based data platforms, and analytics tools.

·       Experience
with monitoring, logging, and incident management systems.

·       Excellent
problem -solving skills with a proactive, customer -focused approach.

·       Strong
communication and collaboration skills, able to translate technical concepts
for non -technical stakeholders.