Senior Technical Architect (Collaboration Technologies)

Our client in the consulting space is seeking a Senior
Collaboration Technical Architect to lead the design and technical strategy of
enterprise Collaboration, Unified Communications (UC), Contact Centre (CC), and
Customer Experience (CX) solutions. This client -facing role combines solution
architecture, consulting, and pre -sales expertise to design secure, scalable,
and innovative solutions that address business challenges. The successful
candidate will act as a trusted advisor, leading customers from discovery
through implementation while ensuring successful delivery.

Key Responsibilities

• Design end -to -end Collaboration, UC, CC, and CX solutions
  aligned to business objectives.
  
• Translate business requirements into technical
  architectures, implementation roadmaps, and integration designs.
  
• Produce high - and low -level designs, architecture
  documentation, technical specifications, and implementation plans.
  
• Lead customer discovery workshops, solution
  presentations, technical consultations, and executive briefings.
  
• Support pre -sales activities including RFP/RFI responses,
  Statements of Work (SoW), proposals, pricing, and solution reviews.
  
• Design integrations with Active Directory/Entra ID, CRM,
  ERP, ITSM, APIs, REST services, identity management, and enterprise
  applications.
  
• Architect cloud, hybrid, and on -premises contact centre
  and customer experience solutions, including legacy migration initiatives.
  
• Ensure solutions comply with security, governance,
  privacy, and enterprise architecture standards.
  
• Provide technical leadership during Proof of Concepts
  (PoCs), implementation, deployment, and transition to delivery teams.
  

Requirements

• Bachelor's Degree in Information Technology, Computer
  Science, Engineering, or a related field.
  
• Proven experience delivering enterprise -scale
  Collaboration, UC, CC, or CX architecture and consulting engagements.
  
• Vendor certifications in Collaboration, UC, CC, or CX
  technologies.
  
• Microsoft Azure, AWS, or Google Cloud certifications.
  
• TOGAF or equivalent architecture certification.
  
• Extensive experience in Solution or Technical
  Architecture within Collaboration, Unified Communications, Contact Centre, and
  Customer Experience technologies.
  
• Strong knowledge of enterprise networking, security,
  systems architecture, APIs, REST services, software design principles, and
  enterprise integrations.
  
• Experience with one or more platforms including Cisco UC
  & Contact Center, Cisco Voice, Genesys Cloud CX, NICE CXone, Amazon
  Connect, Microsoft Teams Voice, Zoom Contact Center, Alcatel -Lucent OmniPCX
  Enterprise, or similar enterprise platforms.
  
• Proven pre -sales, consulting, solution design,
  requirements gathering, proposal development, and customer presentation
  experience.
  
• Strong analytical, problem -solving, stakeholder
  management, communication, and technical leadership skills.