Service Assurance Technician Global Grade 09

Key Outputs

• Manage the QA system risk system.

• Control Contamination and legal requirements of maintenance (i.e. cranes, chains, slings, and calibration of tools), and environment

• Implement, monitor and control QMA system (ISO 9000)

• Implement, monitor and control SHE system (ISO 14000)

• Implement, measure and control non-conformance system

• Ensure Quality Assurance related systems are implemented and continuously improved

• Maintain Quality Assurance documentation and document control systems

• Auditing skills

• Investigative orientation(probing / information seeking)

• Judgement and decision-making

• Rule orientation

• Good interpersonal relationships

• Verbal and written communication skills

• Work with CAT Inspect product team and stakeholders on development requirements and meeting business needs.

• Continually enhance effectiveness and performance of inspection activities.

Qualification, Experience and Competencies

• Knowledge of Caterpillar service systems, specifically Cat Inspect & SIS.

• Certified in quality, risk and safety management (i.e. ISO 9000, 14000 & 18000)

• Basic understanding of relevant legislation (i.e. OSH Act, COID Act)

• Qualified artisan in related trade Minimum 4 years (DVS HVS and EVS experience)

• ISO qualification or LEAN qualification will be an added advantage

• Drivers licence – Code B