Service Centre Officer

MAIN PURPOSE OF JOB

To support the HR service delivery model as part of HR Shared Services in delivering high volume with low complexity HR-related transactional and administrative tasks to employees, line managers and the HR community through the use of self-help, ticketing, telephonic and technology resources while simultaneously supporting optimal utilisation of the talent acquisition process and systems and providing a recruitment service to HR representatives and the broader recruitment community within Mediclinic Southern Africa.

KEY RESPONSIBILITY AREAS

• Provide Tier 1 Human Resource support to AskHR clients within stipulated service level agreements


• Provide recruitment support to the internal and external Mediclinic recruitment community


• Optimise the service delivery of the Service Centre


• Enable optimal career site utilisation

REQUIRED EDUCATION

ESSENTIAL EDUCATION

• Matric with relevant work experience 

DESIRED EDUCATION

• Relevant tertiary qualification (higher certificate,


• diploma or degree) in human resources management

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

• 1-year work experience in an HR related role

DESIRED EXPERIENCE

• Background in a Human Resources services environment

REQUIRED JOB SKILLS AND KNOWLEDGE