Service Delivery Manager - Banking & Capital Market 4D

Service Delivery Manager - Banking & Capital Market

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Service Delivery Management:
Oversee the delivery of agreed services to banking and capital markets clients, ensuring compliance with SLAs, OLAs, and contractual obligations.

Client Relationship Management:
Act as a key point of contact for clients, understanding their business needs, managing expectations, and ensuring high levels of customer satisfaction.

Incident and Problem Management:
Monitor and manage escalated incidents and problems to minimize disruption to client operations; ensure timely resolution.

Change and Release Coordination:
Facilitate smooth implementation of changes and releases with minimal impact on business operations.

Team Coordination:
Work with cross-functional teams including IT support, infrastructure, application teams, and vendors to ensure seamless service delivery.

Performance Monitoring and Reporting:
Track service performance metrics and prepare regular reports for clients and internal leadership.

Continuous Improvement:
Identify gaps and opportunities to enhance service delivery processes, reduce costs, and improve client satisfaction.

Risk and Compliance Management:
Ensure all service delivery activities comply with regulatory requirements, security policies, and industry standards relevant to banking and capital markets.

Financial Management:
Manage budgets related to service delivery and optimize resource allocation.

Stakeholder Engagement:
Collaborate with internal stakeholders and clients to align services with evolving business needs.

Vendor Management:
Coordinate with third-party vendors to ensure contracted services meet quality and performance standards.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA), Associate in Insurance (AINS) - IntecapIntecap, Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA), Guidewire Associate Certification – InsuranceSuite 10.0 Analyst - GuidewireGuidewire, Guidewire Certified Associate- InsuranceSuite Analyst - Elysium AcademyElysium Academy

Required Skills

Account Maintenance, Banking Capital Markets, Cash Application, Credit Underwriting, Fraud Disputes, Fraud Investigations, Loan Servicing, Personal Banking, Retail Banking, Wealth Management

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Banking & Capital Market

Remote Type -

Office

Work Shift -

Standard (South Africa)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. 

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