Service Desk Coordinator Onsite

icon building Company : Datafin
icon briefcase Job Type : Full Time
icon geo-alt Durban, Kwazulu-Natal

Number of Applicants

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000+

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Job Description - Service Desk Coordinator Onsite

ENVIRONMENT:
Our client, an Information Technology consulting and services provider based in Umhlanga, is seeking a full-time, on-site Service Desk Coordinator for one of their key UK-based clients. The Service Desk Coordinator will be responsible for coordinating service requests, managing customer inquiries, and ensuring timely resolution of IT-related issues. This role involves collaborating with cross-functional teams and maintaining communication with clients to deliver efficient and effective IT support. Ideal candidates should have knowledge of IT systems and technologies, experience in a similar role or IT support environment, ITIL certification is a plus, and a Bachelor's degree in Information Technology or a related field is preferred.
REQUIREMENTS:
  • Service Coordination and Operations Management skills
  • Customer Service experience
  • Knowledge of IT systems and technologies
  • Experience in a similar role or IT support environment
  • ITIL certification is a plus
  • Bachelor's degree in Information Technology or a related field
ATTRIBUTES:
  • Exceptional written and verbal English communication skills.
  • Strong Interpersonal and Communication skills
  • Attention to detail and problem-solving abilities

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