Service Engineer Global Grade 12

Key Output

• Warranty and Product issue resolution
• Present product issues to management, executive and suppliers
• Compile informative product issue reports and address the issue with suppliers and management
• Provide expert technical support for Warranty resolution
• Plan and prioritise jobs to maximise productivity and profitability
• Ensure continuous product improvement for allocated products
• Provide support for new product introduction

Qualification, Experience and Competencies

• B. Engineering ( Mechanical or Electrical) degree, or
  
  Must be a Caterpillar-certified earth-moving technician.
• Business communication
• Presentation skills
• Leadership
• Computer Literate (MS Office & appropriate caterpillar software applications)
• Staying abreast of technological development
• Post-apprentice/learnership experience
• 5 years