Service Planner Global Grade 09

Key Output

• Prepare quotes, invoices & planning of work including monitoring progress


• Prepare reports as required


• Manage parts inventory, availability and preparations


• Prepare and oversee proposals to customers


• Assist with warranty resolution


• Provide technical support to customers & Artisans


• Provide logistical support to service support technicians


• Assist customers with internal planning processes


• Assist customers with service planning


• Achieve Key Performance Indicators


• Assist to resolve internal and external customer queries

Qualification, Experience and Competencies

• Qualified artisan – Trade certificate will be an advantage


• SAP/CRM knowledge will be an advantage


• Basic management qualification an advantage


• Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)


• Warranty and quality admin experience,


• Good communication skills, customer relations and must be a team player


• Understanding the service work process & attention to details


• Field service and Procurement processes


• Business ethics, customer service, time management negotiation skills & principles


• Drivers licence