Service Planner Global Grade 09

Key Output

• Prepare quotes, invoices & planning of work including monitoring progress

• Prepare reports as required

• Manage parts inventory, availability and preparations

• Prepare and oversee proposals to customers

• Assist with warranty resolution

• Provide technical support to customers & Artisans

• Provide logistical support to service support technicians

• Assist customers with internal planning processes

• Assist customers with service planning

• Achieve Key Performance Indicators

• Assist to resolve internal and external customer queries

Qualification, Experience and Competencies

• Qualified artisan – Trade certificate will be an advantage

• SAP/CRM knowledge will be an advantage

• Basic management qualification an advantage

• Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)

• Warranty and quality admin experience,

• Good communication skills, customer relations and must be a team player

• Understanding the service work process & attention to details

• Field service and Procurement processes

• Business ethics, customer service, time management negotiation skills & principles

• Drivers licence