Service Section Manager Level 2 Global Grade 12

Key Output

• Relationship building with external and internal customers

• Proactively liaise with Principal to resolve problems and issues and build relationships going forward

• Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship

• Ensure all problems are dealt with as quickly as possible

• Open relationships conducive to collaborative problem solving

• Effective control of Work-in-Progress

Qualification, Experience and Competencies

• B. Engineering (Mechanical or Electrical) degree , or

• Must be a Caterpillar-certified earth-moving technician.

• Good communication (written, verbal and presentation) skills.

• Effective negotiation skills.

• Ability to work independently, under pressure and meeting deadlines.

• Show initiative by thinking creatively.

• Good knowledge of Earthmoving equipment and relevant industry

• High level of computer literacy (including relevant SAP exposure)

• Management experience in the customer interface

• Relevant SAP exposure

• 5-7 years leading a team.