Service Supervisor BRC Engine Stripping Global Grade 10

Key Output

• Leading a Team of Service Artisan to repair Caterpillar components, with focus on the Transmissions disassembly and Inspection and assembly area.

• Achievement of cost centre financial targets and Key Performance Indicators.

• Resolve internal customer queries.

• Effective control of cost centre expenses and WIP.

• Ensure effective communication between team and management.

• Ensure service work (Caterpillar components) is carried out in compliance with quality standards (OEM Guidelines).

• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations.

• Ensure outputs of service audits are achieved.

• Apply Barloworld Equipment leadership philosophy.

• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team).

• Competency development of team.

• On the job supervision – safety of team.

• Reporting of team Key Performance Indicators and prospects.

Qualification, Experience and Competencies

• Qualified artisan or Mechanic in relevant trade (e.g., Diesel mechanic / Earthmoving Equipment mechanic).
• Minimum five years’ experience after qualification.
• Prior supervisory experience will be an advantage.
• Exposure to managing a Team.
• Leadership potential (part of IDP).
• Experience with Transmissions components end to end Process
• Understanding of the Quality processes and driving QFR action and closure
• Able to achieve results utilising talent in team.
• Computer literate (MS Office and SIS ET, SAP & CRM).
• Basic technical report writing skills.
• Basic trouble shooting and problem-solving skills.
• Failure analysis skills.
• Exposure to driving Safety requirements, policies and procedures.
• Understanding of warranty systems, policies & procedures.
• Will be required to work overtime including Stand-by.
• Sound interpersonal and communication skills.
• Valid Driver’s licence.