Service Supervisor - (General Bay Workshop) Global Grade 10 - Isando

Key Output

• Achievement of cost centre financial targets and Key Performance Indicators

• Supervise a team of artisans and planners in the maintenance and repair of earthmoving equipment feedback

• To successfully lead the team and ensure that all repairs are done timeously

• Resolve internal customer queries and provide feedback

• Effective control of cost centre expenses and WIP

• Ensure effective communication between team and management

• Effectively manage the team meetings, to complete monthly reports.

• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)

• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations

• Ensure outputs of service audits are achieved

• Apply Barloworld Equipment leadership philosophy

• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)

• Competency development of team – one our training

• On the job supervision – safety of team

• Reporting of team Key Performance Indicators and prospects

• Take ownership and manage all 2.6.1 appointment responsibilities.

• Ensure CC/SOR compliance.

Qualification, Experience and Competencies

• Grade12

• Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic)

• Minimum of 6 years’ experience as Mechanic General, post apprenticeship or learnership experience.

• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines.

• Sound understanding of machine system operation’s

• Understanding of BWE Quality and Warranty systems

• Well imbedded machine specific technical knowledge and skills.

• Sound interpersonal and communication skills.

• Knowledge of the planning function.

• Supervisory exposure will be advantageous.

• Good technical report writing skills.

• Basic business and financial understanding.

• Computer literate and good business writing knowledge.

• Good and experiences on Caterpillar machine and product knowledge.

• Driver’s license – Code B