Service Support Coordinator

Company : Enablesa

Job Type : Full Time

Johannesburg, South Africa

Job Description - Service Support Coordinator

Our client is seeking an experienced Service Support Coordinator to join the Johannesburg team,

Submit all warranty claims within
OEM timelines
Monitor claim status and resolve
rejected or pending claims
Ensure all supporting documentation
is complete and accurate
Reconcile OEM payments against
submitted claims
Develop and implement annual
technical training plan
Monitor completion of OEM training
and certifications
Mentor
technical personnel and dealers
Ensure compliance with company
policies and procedures
Maintain accurate service, warranty
and technical records
Monitor machine health through
telematics
Review SOS reports and critical
machine alerts daily
Coordinate preventative maintenance
and repairs before failures occur
Communicate recommendations to
branches and customers
Monitor monthly OEM KPIs and dealer
performance
Review performance with branches and
dealers
Implement corrective actions where
targets are not achieved
Drive continuous improvement
initiatives

Requirements

Grade
12
Earthmoving
Mechanic Trade Test
Minimum
3 – 5 years technical experience in the earthmoving industry
Minimum
2 years experience in the warranty processes
Valid
drivers license

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Service Support Coordinator

Job Description - Service Support Coordinator

Requirements

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