ServiceNow (SNOW) Expert

ServiceNow (SNOW) Expert

Requirements

Key Responsibilities

• Lead the design, configuration, and implementation of
  ServiceNow modules, including ITOM, CMDB, Discovery, APM/PPM, and related
  capabilities.
  
• Own and enhance the CMDB architecture, ensuring
  accuracy, governance, relationship mapping, and alignment with
  organisational standards.
  
• Manage integrations with ITAM, Software Asset
  Management, architecture tools (e.g., BlueDolphin), CI/CD
  pipelines, DevOps tooling, and third -party systems.
  
• Define and implement automation, discovery patterns, and
  service mapping for improved operational efficiency.
  
• Develop and maintain custom applications using
  ServiceNow Application Development standards (CAD).
  
• Provide expert guidance on best practices, platform
  governance, performance optimisation, and data quality.
  
• Partner with cross -functional teams to drive adoption of APM,
  PPM, and ITOM capabilities.
  
• Create dashboards and reporting using Performance Analytics and deliver insights to stakeholders.
  
• Support continuous improvement initiatives and ensure platform
  alignment with ITIL processes and enterprise architecture.
  

Required Qualifications &
Certifications

• ServiceNow Certified System Administrator (CSA)
  
• ServiceNow Certified Implementation Specialist – ITOM
  
• ServiceNow Certified Implementation Specialist – CMDB
  
• ServiceNow Certified Implementation Specialist
  
• ServiceNow Certified Application Developer (CAD)
  
• ITIL® Foundation v3 or v4
  
• Micro -certifications in Performance Analytics, APM, or
  related domains
  

Technical Skills & Experience

• Strong hands -on experience with ServiceNow APM or PPM,
  including lifecycle management, capability modelling, and portfolio
  insights.
  
• Expertise in ITAM integrations, SAM, or enterprise asset
  lifecycle processes.
  
• Experience with CI/CD pipelines, DevOps tooling, and
  automated deployment frameworks.
  
• Knowledge of architecture visualisation tools such as BlueDolphin or other CMDB -integrated tools.
  
• Deep understanding of CMDB structure, health, discovery
  patterns, and service mapping.
  
• Strong experience in workflow automation, scripting
  (JavaScript), and UI policy/Business Rules design.