Services Coordinator

Kendrick Recruitment is seeking a dedicated and detail-oriented Services Coordinator to join a managed services provider operating across remote, ecologically significant, and logistically complex locations. This position is based in Ballito, KZN, and is ideal for someone with a systems-thinking mindset and a calm, clear approach to communication and coordination under pressure.

The successful candidate will form part of a central coordination team responsible for ensuring the timely and efficient delivery of services in the field. These services range across health and safety, logistics, travel, and incident response, often in remote and high-pressure settings.

Key Responsibilities:

• Coordinate and Orchestrate:
  

  
  
  
  

  • Track all live incidents or service instances from alert to closure
    

  
  

  • Activate required capabilities and support personnel while managing interdependencies
    

  
  

  • Ensure seamless handovers, task confirmations, and service flow, including across borders
    

  
  



• Support Intelligence and Situational Awareness:
  

  
  
  
  

  • Receive and verify incoming reports and field data
    

  
  

  • Conduct first-pass assessments for situational clarity
    

  
  

  • Maintain logs, dashboards, and briefings in collaboration with the Intelligence team
    

  
  

  • Share updates with stakeholders and responders
    

  
  



• Maintain System Flow:
  

  
  
  
  

  • Identify and resolve friction points such as delays or unclear roles
    

  
  

  • Monitor progress against service milestones, escalating issues when necessary
    

  
  

  • Ensure formal service closure and support follow-up debriefs
    

  
  

  • Coordinate overlapping or concurrent services
    

  
  



• Support Real-Time Communication:
  

  
  
  
  

  • Act as the consistent coordination point for internal teams, service providers, and clients
    

  
  

  • Deliver clear updates and summaries throughout the service lifecycle
    

  
  

  • Keep communication aligned across disciplines and time zones
    

  
  

This Role Includes:

• Working within structured service workflows and protocols
  




• Participating in cross-service coordination from medical to logistical to emergency events
  




• Contributing to service reviews, learning processes, and system improvements
  

Not Required But Closely Involved With:

• Clinical, legal, or operational decision-making
  




• Data analysis or deep metrics interpretation
  




• Supervising field teams
  

Ideal Candidate Profile:

• Systems thinker with the ability to see and manage moving parts under pressure
  




• Skilled at sequencing, progression planning, and real-time coordination
  




• Clear, calm communicator across cultures and emergency contexts
  




• Technologically competent with dashboards, shared tools, and trackers
  




• Familiar with operational demands in camps, reserves, or remote areas
  

Desirable Experience:

• Background in ecotourism, conservation, logistics, emergency response, or health services
  




• Knowledge of protected areas in Southern or East Africa
  




• Experience in dispatch, control rooms, or incident coordination
  




• Proficiency in communication tools such as Slack, CRM systems, and incident dashboards
  




• Multilingual ability, particularly regional African languages
  

What’s Offered:

• A role within the central coordination team at a real-time operations centre in Ballito, KZN
  




• Comprehensive onboarding and training in systems and service protocols
  




• The opportunity to support mission-driven operations in some of the world’s most remote and valuable ecosystems
  




• Career growth opportunities into senior coordination or logistics design roles
  

This is a meaningful position for someone eager to support impactful work in challenging, high-stakes environments. If you have the organisational precision and steady mindset needed for fast-moving field coordination, we encourage you to apply.