Shipping and Claims Coordinator

Westfalia Fruit, a leading multinational supplier of fresh fruit and related value-added products to global markets. Through our vertically-integrated supply chain we grow, source, ripen, pack, process and market quality avocadoes & fresh produce – 365 days a year & across the globe.

With the largest avocado-growing footprint in the world, we are recognised as the leading #avoexperts and considered as the supplier of choice to both retail & wholesale customers whom we serve from sales offices in the UK, Europe, North America, Latin America & Southern Africa.

Westfalia Marketing in Tzaneen, Limpopo, has a vacancy for a suitably qualified and experienced: Shipping & claims Coordinator

Purpose of the role:

The Shipping and Claims Coordinator will provide comprehensive administrative and operational support to the Shipping and Claims Manager. The role will involve assisting in the coordination of international shipments, handling export documentation, supporting claims processing, and ensuring effective communication with internal departments, service providers, and clients.

Key Responsibilities:

• Assist in scheduling and tracking export shipments
• Support communication with shipping lines and freight forwarders.
• Extract and analyze data from Palbroker or similar (export system).
• Prepare and compile documentation for cargo claims.
• Maintain an accurate claim register and escalate unresolved issues
• Assist with updating shipping and container haulage rates
• Assist with Reporting Container tracking for all shipments on various platforms
• Assist in resolving day-to-day logistics issues
• Support the Logistics team in coordinating land-side activities
• Assist the Forward and Clearing agents with queries
• Assist with coordination of shipping trials and new logistics initiatives
• Support onboarding and communication with new service providers.
• Track trial shipments and escalate issues

Education:

• Matric
• Degree or National Diploma in International Trade or Supply chain management/Logistics
• Valid driver’s license

Experience:

• 2–4 years of hands-on experience in logistics/operations
• Exposure to international shipping procedures, export documentation, and marine insurance cargo claims processes will be advantage.
• Experience working with transporters, C&F agents, Cold Stores and shipping lines is preferred
• Understanding of international shipping processes
• Understanding of export documentation and compliance requirements
• Knowledge of logistics service providers
• Understand the South African shipping environment and challenges.

Behavioural Competencies:

• Excellent Organisational and time management skills
• Competent in using Microsoft Excel and BI platforms
• Excellent written and verbal communication skills
• Ability to prioritize tasks effectively
• Ability to adapt to change
• Maintains a high level of accuracy and attention to detail in all tasks
• A service-oriented individual that can work under pressure
• Able to work without supervision
• Willing to work overtime when required
• Excellent communication skills
• Approaches tasks with a customer-first attitude

The Company offers a Total Guaranteed Remuneration Package which comprises provident fund, insured benefits, medical aid, and an option to structure an annual bonus.

Closing date for applications will be 19 November 2025

NB: Should you not receive correspondence 19 December 2025, please regard your application as being unsuccessful.