Siebel CRM System Analyst

• Act as the subject matter expert on Siebel CRM modules
  including Account Management, Lead & Opportunity Management, Order
  Management, Agreement Management, and Assurance.
  
• Analyze, understand, and document complex business
  requirements, translating them into functional specifications and system
  solutions.
  
• Conduct impact analysis and provide recommendations that
  consider technical feasibility and business objectives.
  
• Organize and lead requirements gathering and solution
  design workshops with business stakeholders and technical teams.
  
• Prepare clear and comprehensive functional documentation,
  deliverables, and training materials.
  
• Collaborate with developers and QA leads during
  development, SIT, and UAT phases to resolve queries and validate outcomes.
  
• Support change requestors in aligning user needs with
  system capabilities and enhancements.
  
• Contribute to continuous improvement by identifying
  process and performance optimization opportunities within the CRM ecosystem.
  
• Work in an agile delivery environment (Scrum, Kanban),
  participating in sprint planning, reviews, and retrospectives.
  

Requirements

• 5 to 7 years of professional experience in at
  least three of the following: application development, information
  analysis, database management, or IT operations in a
  multitier environment.
  
• Expert-level knowledge of Siebel CRM and its
  integration with business functions in telecommunications.
  
• Strong background in business and system analysis,
  with the ability to synthesize complex information and communicate it clearly.
  
• Excellent problem-solving, critical thinking, and
  troubleshooting abilities.
  
• Experience interacting with business users,
  capturing and refining requirements in line with product goals.
  
• Strong documentation skills—able to create
  specifications, user stories, and deliverables to a high standard.
  
• Experience conducting impact analysis and supporting test
  execution (SIT, UAT).
  
• Familiarity with agile methodologies like Scrum,
  Kanban, XP, TDD, and BDD.
  
• Strong stakeholder management and interpersonal
  communication skills.