Social Media Community Manager

Our client is passionate about delivering a thrilling and responsible iGaming experience. They operate in a fast-paced, dynamic environment where integrity, innovation, and customer focus are paramount. They are committed to upholding the highest standards of regulatory compliance while fostering a culture of high performance and continuous improvement. They empower their team to take ownership, drive results, and contribute to our success.

Role Overview

As a community manager, your role will be critical in building and maintaining a vibrant online community for our business. You will develop and manage our online social media platforms, create engaging content, and foster strong relationships with our audience. The ideal candidate is a people-oriented professional with a passion for social media and a strong background in community management.

Job Type: Full Time/Permanent

Workplace: Onsite

Location: Cape Town

Requirements

• Bachelor’s degree in Communications, Marketing, Public Relations or a related field.
• Demonstrable portfolio as a Community Manager or in a similar role, with 3 years in community management or social media management.
• Strong understanding of online community platforms, social media tools and analytics.
• Familiarity with content management systems and customer relationship management (CRM) tools.
• Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences.
• Creative and strategic thinker with the ability to develop and execute innovative community engagement initiatives.
• Skilled in conflict resolution, problem-solving and project management.
• High level of empathy, patience and professionalism in handling community interactions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in multiple languages, especially regional languages in India.

Preferred skills and qualifications

• Relevant certification in community management, social media, or similar.
• Master’s degree in Marketing, Communications or a related field.
• Solid knowledge of digital marketing and SEO practices.
• Familiarity with graphic design and video editing tools.
• Experience in organising and managing online events.
• Ability to analyse data and derive actionable insights.
• Strong organisational and multitasking abilities.
• Knowledge of SEO and content marketing.

Objectives of the role

• Developing and implementing community engagement strategies that align with the company’s goals and objectives.
• Managing and growing our online community presence across various platforms, including social media, forums and our company website.
• Fostering a positive and inclusive community environment, encouraging active participation and interaction.
• Monitoring and responding to community members’ inquiries, comments and feedback in a timely and professional manner.
• Collaborating with internal teams, including marketing, customer support and product development, to ensure consistent messaging and support for community initiatives.
• Analysing community metrics and trends to identify opportunities for improvement and growth.
• Organising and hosting virtual events, webinars and community meetups to engage and connect with our audience.

Responsibilities

• Create, curate and manage content (including posts, videos, etc.) for online platforms, ensuring it is relevant, engaging and aligned with the company’s brand voice.
• Monitor community platforms for discussions, issues and trends and provide insights to the relevant teams.
• Develop and enforce community guidelines to maintain a safe and respectful environment for all members.
• Identify and cultivate relationships with key community members and influencers to foster loyalty and advocacy.
• Gather and analyse feedback from the community to inform marketing, product development and improvement teams.
• Track and report on community engagement metrics, including member growth, activity levels and sentiment.
• Stay updated on industry trends, best practices and emerging platforms to continually enhance community engagement strategies.