Specialised Managerial Consultant

About Kaelo

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

The Specialised Managerial Consultant will provide quality guidance, support and coaching to the managers of Kaelo Lifestyle clients engaging in the programme.

Further to this the Managerial Consultant will be responsible for managing formal referrals.

SPECIAL REQUIREMENTS

Conducting managerial assessments when managers formally refer employees into the EAP

Providing feedback, guidance, coaching and support to the manager during the formal referral process

Provide managers with tools and techniques when dealing with difficult employees

Assist managers in dealing with the various challenges related to their managerial roles

Provide guidance and coaching around leadership skills, management skills and soft skills required in managerial roles.

Log case notes on all interactions with clients on the EAP system.

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

Minimum of 5 years EAP or related counselling experience

PREFERRED

Telephonic counselling experience

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

Qualified social worker, psychologist or registered counsellor

Registered with the relevant professional body

PREFERRED

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Proficient in relevant computer applications

Required language proficiency

Knowledge of customer service principles and practices

Knowledge of call centre telephony and technology

Good data entry and typing skills

Knowledge of administration skills and processes

PREFERRED

Some experience in a call centre or customer service environment

PERSONAL ATTRIBUTES : COMPETENCIES 

• Accountability
• Communication
• Business writing skills
• Efficient and effective mindset
• Planning and organisation
• Resilient and adaptive
• Self-development
• Significance and values oriented
• Ethical