Specialist: Branded Channel

Manage the distribution points in terms of products and services in the correct channel segments Manage store operational compliance via associated systems and follow through with any non-compliance until rectified Ensure policies are adhered to across the branded distribution points/stores Ensure governance and adherence of retail operating model Provide executive management reports or other applicable or ad hoc reports that may be required Provide a range of reports to ensure that agreed SLA's and performance are measured and monitored on an ongoing basis Support the implementation of all branded channel retail capabilities and ensure this is maintained at all time as part of BAU. Ensure adherence of all branded stores to training requirements and that all training has been completed prior to rendering services Ensure the trades' knowledge levels are of the recommended standards - Identify Knowledge level gaps and book training accordingly. Provide insight and feedback about the customer journey and processes across all Branded channels to the Customer Insights team. Ensure that field targets are achieved via the associated system. Ensure the use of all applicable systems required to manage the branded channel e.g. Retail Cloud. Ensure adherence and use of all digital capabilities, tools made available to render services and manage the adoption rate. Work experience in the telecommunications industry (Beneficial) Achieve the tNPS and NPS targets across all segments within the channel. In collaboration with Marketing, support and manage performance across branded channel distribution points/stores by analysing, scores/data and opportunities to improve the customer Experience Business/Operational environment within the Branded channel including Retail /Sale/Service Industry SLA Management Strong planning, organising and multiskilling ability Effective conflict resolution and interpersonal skills Creative and innovative Excellent communication skills Analytical skills Problem solving and decision making Multiple stakeholder co-ordination Excellent follow up and follow through Good business acumen and ability to think holistically Customer centric and ‘can do' culture Adapting and Responsive to Change Exposure to dealing with various audience and levels internally and externally Proven Sales and Marketing record