Specialist: Operational Support (Service Enablement)

Company : Capitec Bank

Job Type : Full Time

South Africa

Job Description - Specialist: Operational Support (Service Enablement)

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To improve client experience within the Business Support Centre by ensuring operational readiness for change, leveraging data insights to drive continuous improvement, and reinforcing effective governance across service environments.

Experience

Min:

National Senior Certificate (Grade12)

3–4 years’ experience in a servicing or fast-paced operational environment

Exposure to operations environment and/or operational reporting environments

Experience using Microsoft Excel (at least intermediate level)

Demonstrated ability to analyse operational data, identify trends, and support improvement initiatives

Ideal:

Exposure to analytical responsibilities, including interpreting data and providing actionable insights

Proven ability to contribute to or support continuous improvement and operational change initiatives

Qualifications (Ideal or Preferred)

Bachelor's Degree in Business Management

Knowledge

Min:

The business environment in the context of service providers.
Client Engagement and Support policies and procedures
Operational support: dialler software, including technical knowledge of business support systems
Ideal:
Understanding of Capitec Bank's internal environment and processes
National Credit Act (NCA)
Regulations relating to predictive diallers
Contact centre software tools

Skills

Analytical Skills
Attention to Detail
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Decision making skills
Interpersonal & Relationship management Skills
Numerical Reasoning skills
Planning, organising and coordination skills
Problem solving skills
Reporting Skills

Conditions of Employment

Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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