Specialist: Technical Integrator Level

About the Position

In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country.  Integrity is key to the organisation.

Job Purpose

To provide expertise, advice and support to develop operational implementation plans and/or associated service delivery processes, by consulting to business on technology solutions in the client server and data services domain whilst ensuring 24/7 availability within all SARS BU platforms, in order to continuously enhance service delivery.

Education and Experience

Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology and 5-7 years' experience in Enterprise Technology Environments of which 2-3 years is at functional specialist level

Minimum Qualification & Experience Required

Senior Certificate (NQF 4) AND 10 years in Enterprise technology Environments, of which 2-3 years is at functional specialist level.

Job Outputs:

Process

• Provide advanced technical support for business applications, systems, and technology platforms.


• Diagnose, investigate, and resolve system incidents, service requests, and technical issues.


• Monitor system performance, availability, and operational stability.

• Identify, diagnose and recommend improvements in area of specialisation.


• Implement initiatives relating to projects that will lead to improved key processes across the business.


• Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions.


• Prepare project specifications for maintenance projects, ensure participation and assist in evaluation of proposals for specification compliance.


• Optimise the operational environment through research and application of best practices and ensure alignment to the overall infrastructure strategy.


• In conjunction with the vendors, perform regular supportability reviews, health checks and risk assessments of the production environment.


• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.


• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.


• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.


• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.


• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.


• Execute specialist input through investigation and opportunities within the product process including risk concern.


• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.


• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.


• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.


• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Build and maintain relationships with clients and internal and external stakeholders that promote cross functional process delivery solutions.


• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.


• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural Competencies

• Accountability


• Analytical Thinking


• Attention to Detail


• Commitment to Continuous Learning


• Conceptual Ability


• Customer Service


• Expertise in Context


• Fairness and Transparency


• Honesty and Integrity


• Organisational Awareness


• Problem Solving and Analysis


• Relationship Management and Networking


• Respect


• Trust

Technical Competencies

• Business IT Systems


• Business Knowledge


• Computer Literacy


• Efficiency improvement


• Functional Policies and Procedures


• IT Strategy and Planning


• Knowledge of IT Governance and Business


• Reporting


• System Thinking


• Verbal Communication


• Data Collection and Analysis

Compliance Competency

• GOC    Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.