Store Leader Piazza St John

Customer
Experience

Be professional

• Manage customer
  interactions, complaints and requests
  
• Optimize
  selling space and drive replenishment to ensure stock availability
  
• Conduct floor
  walks to ensure housekeeping disciplines are adhered to
  

Store
Profitability

• Sales - meet or
  exceed targets
  
• GP - reduce
  wastage & improve stock accuracy within benchmarks
  
• NP - reduce
  controllable expenses in line with budgets
  
• Interpret
  Income Statement information and formulate and implement action plans
  
• Identify
  challenges, trends and opportunities to drive continuous improvement
  

Store
Disciplines & Productivity

• Ensuring that
  monthly store audit benchmarks are achieved and improved upon
  
• Risk Management
  
• Effective stock
  control and stock management
  
• Effective cash
  handling procedures and controls
  
• Lead, develop
  and retain team members
  
• Performance
  development culture and team effectiveness
  
• Leading,
  developing and coaching the team
  
• Basic IR
  

Requirements

• Grade 12
  
• Business/Admin
  qualification - a retail management diploma or degree would be advantageous
  
• Minimum 5 years
  retail experience - sales, merchandising and admin experience (including 2-3
  years managerial experience)
  
• A genuine
  interest in health and wellness - brand ambassadors
  
• Fully computer
  literate
  
• Strong written
  and verbal communication skills
  
• Ability and
  willingness to work weekends and extended retail hours
  
• Proficiency in
  stock management, cost control and cost management
  
• Own transport
  essential
  
• Competency
  Assessment Achieved 
  

Benefits

• Remuneration
  based on a ‘cost to company’ model and performance incentives.
  
• All permanent
  team members are required to join the company’s provident fund and risk
  benefit.
  
• Medical aid
  options are available.
  
• Birthday leave
  
• Team member
  discounts on in-store and online purchases
  
• Ongoing
  learning and development through our in-house Wellness Training Academy and
  supplier training.
  
• Opportunities
  to be involved in CSI initiatives, events, and experiences (environmental and
  social)