Store Manager

• Manage sales plan for the store and set individual targets according to hours worked.
  
• Drive sales to closure by asking questions and making appropriate product recommendations.
  
• Monitor sales on a daily basis and help find solutions when sales decline.
  
• Meet with Site/Area Manager regularly to review sales and operational objectives.
  
• Ensure staff have up -to -date information about procedures, sales and return policies.
  

• Produce and manage work schedules to optimally staff the store according to peak trading times.
  
• Organise and oversee the implementation of staff and casual training in accordance with company policies and procedures.
  
• Engage in on -going networking activities and potential Sales Consultant candidates in the shopping community to  build a hiring -readiness pool from which to draw.
  
• Assist with the recruitment, training and development of high quality Sales Consultants by providing clear, motivating and constructive feedback in a timely manner.
  
• Organise and ensure accurate completion of all daily, weekly and monthly paperwork.
  
• Conduct weekly RTS meetings with staff to provide regular feedback on sales targets and address sales & s
  
• Monitor sales and keep staff motivated to meet sales targets.
  
• Deal with minor disciplinary issues and issue warnings and acknowledgement of debt.
  
• Develop, motivate and lead staff ensuring teamwork and positive staff morale.
  
• Manage staff performance consistently so as to meet KPI’s and conduct performance appraisals according to company policy and procedure.
  
• Ensure that staff know how to process different warranties on POS system and check that they are doing it correctly.
  
• Draw up training plans and facilitate staff training, including onboarding of new recruits.
  

• Actively demonstrate exceptional customer service and coach, develop and guide sales team to deliver the same.
  
• Respond to all customer queries and complaints in a timely manner.
  
• Actively build customer relationships to ensure repeat business.
  
• Repairs: Assess frames and make decisions on the right warranty procedure – keeping customers informed of processing time.
  
• Gain knowledge and understanding of fashion trends, retail trends and competitor activity to provide the best possible customer experience.
  
• Respond to all customer complaints in an effective, professional and timely manner.
  

• Maintain inventory control and secure all merchandise according to plan.
  
• Plan, implement and monitor stock takes.
  
• Respond to stock discrepancies or stock -related investigations as advised by Logistics.
  
• Ensure daily stock count with each shift change.
  
• Administer company procedures in order to minimise stock loss.
  
• Investigate discrepancies and report to Site/Area Manager. Take disciplinary action (AOD, warning etc.) where necessary.
  
• Manage shrinkage levels to within the company targeted ratio.
  
• Ensure that all returns and IBT’s are processed timeously, according to company policy and procedure.
  

• Manage store & stock presentation to standards:
  
• Visual Merchandising
  
• Product & assortment guidelines
  
• Campaign set up
  
• General store appearance and cleanliness
  
• Ensure good housekeeping both inside and outside of the store.
  
• Ensure sufficient cleaning products are available at all times.
  
• Check that daily cash up is carried out correctly and efficiently.
  
• Oversee the store’s finances: ensure control sheets are completed for every shift change & that banking is done daily.
  
• Perform daily cash reconciliation checks
  
  

Requirements

• Essential: Matric certificate
  
• Preferred: Tertiary retail management or commerce qualification
  
• Essential: Previous experience in a retail or customer service environment
  
• Proven track record of achieving sales targets
  
• Preferred: 2+ years’ retail management experience is preferable