Store Manager (Car wash)

We’re looking for…

A store manager who will be responsible for the overall management and smooth operation of a car washing store.

Who are you?

• You have strong leadership and people management skills.
• You have excellent organizational and multitasking abilities.
• You have effective communication and interpersonal skills.
• You have a customer-centric mindset and a commitment to delivering exceptional service.
• You have the ability to work under pressure and meet targets.

What’s the role?

You will be responsible for:

• Oversee and manage all aspects of the car washing store operations, including opening and closing procedures, scheduling, and inventory management.
• Ensure efficient workflow and adherence to established processes and standards.
• Monitor and maintain the cleanliness and functionality of equipment and facilities.
• Implement health and safety protocols to provide a safe working environment for staff and customers.
• Staff Supervision and Training supervise a team of car wash technicians and support staff.
• Foster a positive work environment, promote teamwork, and address any employee issues or concerns.
• Ensure exceptional customer service is provided to all customers.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner.
• Train and coach staff to deliver outstanding customer service and maintain a positive customer experience throughout the car washing process.
• Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
• Monitor sales performance, analyze trends, and identify opportunities for upselling or cross-selling.
• Manage inventory levels of cleaning supplies, chemicals, and other operational materials.
• Coordinate with suppliers to ensure timely delivery and maintain adequate stock levels.
• Implement inventory control measures to minimize waste and optimize cost-effectiveness.
• Analyze data and trends to identify areas for improvement and implement appropriate action plans.
• Provide insights and recommendations to operation management based on data analysis.
• Inspire and motivate the store team to achieve individual and collective goals.
• Foster a culture of continuous learning, growth, and teamwork.
• Lead by example, demonstrating professionalism, integrity, and a strong work ethic.

Boxes to tick…

• Matric
• Proven experience in retail or store management
• Proficiency in inventory management and financial analysis
• Car and drivers’ license